Savannah Newell
DeLand,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Sr Customer Service /Prescription Benefit Specialist
OptumRx Pharmacy Svcs
Deland, FL
03.2022 - 07.2024
- Maintained accurate records of all prescriptions submitted by members and physicians.
- Assisted with training new staff on processes related to the management of prescription benefits.
- Provided guidance on resolving complex pharmacy benefit matters.
- Adhered to HIPAA regulations when handling confidential information related to patients' medical records.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
- Evaluated customer feedback to identify areas for improvement in customer service processes.
- Facilitated communication between providers, pharmacists, and members concerning medication coverage issues or questions.
- Processed prior authorization requests for medications according to plan guidelines.
- Reviewed and processed prescription benefit requests from medical providers, pharmacies and members.
- Provided customer service to members regarding inquiries related to pharmacy benefits and coverage.
Customer Service Representative
A/C Mechanics
DeLand, FL
10.2021 - 01.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Scheduling Coordinator
University Diagnostic Institute
Orlando, FL
10.2020 - 10.2021
- Coordinated with department managers to adjust employee schedules as needed.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Set and confirmed customer appointments.
- Sent out frequent telephone or email reminders of scheduled appointments for patients.
Bartender Trainer
Wahlburgers
Orlando, FL
12.2018 - 10.2020
- Suggested innovative ideas for promotional events or activities geared towards increasing sales revenue.
- Organized team building activities designed to foster camaraderie among bartenders and promote a positive work culture.
- Researched current trends in the beverage industry in order to keep up-to-date with new products or services offered.
- Provided mentorship opportunities for junior staff members by helping them develop their skillset further through constructive criticism or advice.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
- Coordinated with vendors regarding special orders or delivery schedules for beverages or ingredients needed at the bar.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
Education
High School Diploma -
Creekside High School
Jacksonville, FL05-2011
Skills
- HIPAA Compliance
- Claims Processing
- Records Maintenance
- Adaptability and Flexibility
- Regulatory Compliance
- Multitasking
- Problem-solving aptitude
- Organizational Skills
- Self Motivation
- Task Prioritization
- Attention to Detail
- Time Management
Affiliations
Dedicated Mother Fulltime. Consistent and Responsible. Reliable Employee
Accomplishments
PBM. I attended meetings with Managers and Software Engineers. Helped them come up with the correct reject messages for those codes. SME (subject matter expert) Trained newer employees to understand the system and their processes better. Phone call listening with live calls and software on the phone as well so they could study the process.
Languages
English
Professional
Timeline
Sr Customer Service /Prescription Benefit Specialist
OptumRx Pharmacy Svcs
03.2022 - 07.2024
Customer Service Representative
A/C Mechanics
10.2021 - 01.2022
Scheduling Coordinator
University Diagnostic Institute
10.2020 - 10.2021
Bartender Trainer
Wahlburgers
12.2018 - 10.2020
High School Diploma -
Creekside High School
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