Mark Valentin
Columbia,SC
Summary
Talented well-versed individual with many years of customer service experience. Demonstrating success in managing as well as marketing while providing outstanding customer service. Excelling in meeting goals and efficient communicating with management. Strong and superior work ethic background while creating a creative welcoming background.
Overview
19
19
years of professional experience
Work History
Patient Transporter
Prisma Health Richland
Columbia, SC
08.2022 - Current
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Provided physical support to patients through diverse types of mobility assistance.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Cosmetologist
Self Employed
Columbia, SC
07.2013 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
Behavioral Health Tech
Department Of Mental Health
Columbia , SC
11.2020 - 02.2022
- Facilitated on-site activities, support groups and outings for clients.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Assistant Manager
Old Navy, Gap
Columbia , SC
10.2018 - 05.2022
- Created employee schedules to align coverage with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Coach and develop all new talent staff members.
Store Manager
Sally Beauty
Columbia, SC
01.2015 - 01.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Hire / train all new employees that may include employees and managers.
Education
Cosmetology Education
Paul Mitchell The School
Columbia, Sc07.2013
High School Diploma -
Lower Richland High School
Hopkins, SC05.2012
Skills
- Strong Communication and Interpersonal Skills
- Pricing and Signage Updating
- Merchandising and Display
- Customer Needs
- Originality and Creativity
- Energy and Physical Stamina
- Meeting Sales Goals
- Flexible
Timeline
Patient Transporter
Prisma Health Richland
08.2022 - Current
Behavioral Health Tech
Department Of Mental Health
11.2020 - 02.2022
Assistant Manager
Old Navy, Gap
10.2018 - 05.2022
Store Manager
Sally Beauty
01.2015 - 01.2020
Cosmetologist
Self Employed
07.2013 - Current
Cosmetology Education
Paul Mitchell The School
High School Diploma -
Lower Richland High School