Marcos Viloria
Houston,TX
Summary
Dynamic professional with a proven track record in sales and radiology, notably at 7 Stars Energy. Excelled in building client relationships and enhancing patient care, achieving increased sales and improved service delivery. Skilled in sales strategy and patient empathy, adept at multitasking and maintaining high standards under pressure.
Overview
12
12
years of professional experience
Work History
Salesman
7 Stars Energy
08.2024 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Radiologist
Self Employed Services
01.2018 - 07.2024
- Enhanced patient care quality by collaborating with multidisciplinary healthcare teams to develop comprehensive treatment plans.
- Reduced radiology department wait times by efficiently scheduling and performing diagnostic procedures.
- Delivered comprehensive interpretation of various imaging tests to consulting physicians.
- Participated in continuing education opportunities to stay current with advancements in radiologic technology and diagnostic methods.
- Facilitated better patient understanding of their diagnoses, delivering clear explanations about imaging procedures and results.
Doctoral Intern
Hospital Universitario De Maracaibo
01.2015 - 01.2018
- Remained current on health care and radiology diagnostic imaging trends by attending professional development opportunities such as workshops, webinars, and seminars regularly.
- Diagnosed illnesses accurately by conducting thorough assessments and utilizing diagnostic tools when necessary.
- Mentored junior staff members, fostering professional growth and development within the team.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors alike.
- Improved patient satisfaction by providing thorough consultations and addressing concerns.
- Strengthened doctor-patient relationships by demonstrating empathy and active listening skills during consultations.
- Managed time effectively, balancing clinical responsibilities with ongoing academic pursuits.
- Provided support during emergency situations, applying critical thinking skills to deliver appropriate care under pressure quickly.
- Collaborated with interdisciplinary teams to optimize patient care plans and outcomes.
Doctor
Hogar Clinica San Rafael
12.2012 - 12.2014
- Diagnosed and treated patients suffering from chronic conditions.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
Education
Ph.D. - Radiology
Universidad Del Zulia
Maracaibo, Zulia, Venezuela01-2018
M.D. - Medicine
Universidad Del Zulia
Maracaibo, Venezuela05-2012
Skills
- Sales and marketing strategies
- Sales strategy development
- Upselling and cross selling
- Work ethic and integrity
- Patience and empathy
- Customer service
- Customer assistance
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Timeline
Salesman
7 Stars Energy
08.2024 - Current
Radiologist
Self Employed Services
01.2018 - 07.2024
Doctoral Intern
Hospital Universitario De Maracaibo
01.2015 - 01.2018
Doctor
Hogar Clinica San Rafael
12.2012 - 12.2014
Ph.D. - Radiology
Universidad Del Zulia
M.D. - Medicine
Universidad Del Zulia
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