Lorene Larson
Retired
Summary
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurants and salon establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-focused [Jo dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
28
28
years of professional experience
Work History
Cosmetologist
Rumors Salon And Spa
05.1990 - 11.2017
- Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Bartender
El Torito Restaurants
05.1990 - 11.1995
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Arts - Business Administration
American River College
Sacramento, CA06.1978
Cosmetology License - Cosmetology
Carmichael Beauty College
Carmichael, CA03.1989
Skills
- 5 years of bartending experience, was also self employed cosmetologist for 27 years with extensive customer service experience Enjoy interacting with people, always friendly and smile on face always
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Product Knowledge
- Decision-Making
- Continuing education
- Product expertise
Timeline
Cosmetologist
Rumors Salon And Spa
05.1990 - 11.2017
Bartender
El Torito Restaurants
05.1990 - 11.1995
Associate of Arts - Business Administration
American River College
Cosmetology License - Cosmetology
Carmichael Beauty College
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