ELIZABETH FUNGALEI
Provo,UT
Summary
Seasoned fraud analyst with a 10+ year background in customer service. Organized and dependable candidate, successful at overseeing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges.
Overview
17
17
years of professional experience
Work History
Seller Risk Supervisor
StubHub
03.2023 - Current
- Collaborated effectively with cross-functional teams to ensure positive customer experiences
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Senior Fraud Exposure Analyst
StubHub
01.2022 - Current
- Monitor multiple chats and email distribution lists to assist other departments with fraud related issues
- Analyzed large amounts of data to find patterns of fraud and policy violations.
- Verify new accounts with high risk inventory to help reduce DEG claims, chargebacks, and loss from fraud
- Experienced in identifying speculative listing patterns, mule scams, UPS, collusion, credit card, and primary fraud.
Top Seller Support Expert
Stubhub
10.2017 - 08.2020
- Provided white glove service for the top broker accounting for 65% of site revenue via phone, chat, and email.
- Maintained working knowledge of tools and systems to assist merchants with fulfillment, listing, and technical issues.
- Consistently exceeded customer call guidelines for service levels, handle time and productivity.
General Manager
Kneaders Bakery & Cafe
08.2014 - 09.2016
- Oversaw every department of restaurant operations for the second highest grossing location in Arizona
- Conducted all team onboarding, scheduling, training, and reviews
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and paperwork for new hires and terminations.
Manager
Mokis Hawaiian Grill
09.2006 - 11.2014
- Onboarded new employees with training and new hire documentation.
- Handled all scheduling, customer complaints, supply orders, and inventory
- Approved regular payroll submissions for employees.
Education
Certified Nursing Assistant -
East Valley Institute of Technology - Adult Education Center
Mesa, AZ05.2009
Skills
- Time Management
- Customer Service
- Active Listening
- Deescalation
- Verbal and Written Communication
- Team Leadership
- Sound Judgment
- Technical Support
- Data Analysis
- Excel
- SQL
- Microsoft
Timeline
Seller Risk Supervisor
StubHub
03.2023 - Current
Senior Fraud Exposure Analyst
StubHub
01.2022 - Current
Top Seller Support Expert
Stubhub
10.2017 - 08.2020
General Manager
Kneaders Bakery & Cafe
08.2014 - 09.2016
Manager
Mokis Hawaiian Grill
09.2006 - 11.2014
Certified Nursing Assistant -
East Valley Institute of Technology - Adult Education Center
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