MAURICIO NAVA
BrucePac
Salem,OR
1
Certification
10
years of professional experience
Customer service expert adept at building lasting client relationships and driving satisfaction. Versatile in managing diverse responsibilities, from quality assurance to data entry, while consistently delivering high-quality support. Bilingual in English and Spanish, enhancing communication with a wider customer base.
Work History
Quality Assurance Receiving Tech
2 Years 5 Months- Monitored quality control of company products, ensuring reliability, performance, and customer expectations were met
- Investigated quality issues and recommended corrective actions, improving product reliability
- Conducted and evaluated QA tests for raw materials, confirming compliance with quality standards
Data Entry Clerk
3 Months- Entered numerical data into Quickbooks accurately and efficiently using 10-Key pad, ensuring data reliability for reporting
- Validated data for accuracy and completeness, maintaining high standards in database management
- Maintained confidentiality of sensitive data and adhered to data entry procedures, complying with regulatory standards and safeguarding information
Store Lead
1 Year- Provided friendly, knowledgeable support to boost sales while mentoring employees in task management and ethical practices.
- Reconciled cash drawer each shift, resolving discrepancies to uphold financial integrity and restore customer loyalty through effective issue resolution.
- Processed 100+ weekly cash and credit card transactions with emphasis on accuracy and efficiency.
Sales Consultant
1 Year 1 Month- Achieved daily sales goal, consistently selling two thousand dollars worth of merchandise.
- Built relationships with customers to enhance customer loyalty and secure repeat business. Offered ongoing support post-sale to ensure satisfaction.
- Identified potential customers through personal referrals and lead generation, promptly addressing customer concerns and requests within target timeframes.
Online Personal Shopper
9 Months- Expedited grocery orders by gathering 200 items hourly for multiple customers simultaneously.
- Resolved order challenges by sourcing alternative products for out-of-stock items and effectively communicating with customers.
- Delivered exceptional customer service by answering questions and resolving complaints.
Money Center Cashier
9 Months- Performed domestic and international money transfers via Moneygram.
- Facilitated money order transactions and assisted customers with bill payments, ensuring timely processing of payroll and government checks.
- Processed customer transactions efficiently at the store's money center.
- Managed cash register operations and maintained accurate cash balances.
- Provided excellent customer service while addressing inquiries and concerns.
E-Commerce Department Manager
6 Months- Oversaw customer orders by reviewing, locating, preparing, and packaging merchandise, ensuring accuracy prior to pickup.
- Managed customer feedback via phone, resolving issues and enhancing online grocery shopping experience.
- Handled employee concerns to maintain focus on workload and improve team morale.
Commerce Personal Shopper
6 Months- Increased customer base by engaging new clients and maintaining regular communication with existing accounts.
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
- Facilitated product substitutions and consulted with customers to provide tailored solutions.
Electronics Sales Associate
1 Year- Facilitated customer sales through friendly interactions and in-depth product knowledge, enhancing customer satisfaction with friendly, knowledgeable support.
- Encouraged clients to purchase accessories and protection plans for electronic devices, achieving average sales of fifty monthly.
- Processed cash or debit/credit payments to complete sales.
Cashier
6 Months- Executed each transaction in a timely manner by scanning an average of a thousand or more items per hour.
- Processed payments with cash, check, credit cards, vouchers, or automatic debits via POS system, ensuring smooth transactions.
- Enhanced customer satisfaction by assisting with merchandise selection, returns, and exchanges, fostering positive shopping experiences.
Server
3 Months- Processed cash and credit card payments using touch screen terminals, serving up to 200 customers weekly.
- Analyzed customer flow to optimize operations and ensure prompt fulfillment of customer orders.
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and ensured timely delivery to customers.
- Maintained cleanliness and organization in dining and kitchen areas.
Education
High school or equivalent
Skills
Quality Assurance
Quality management
Process Improvement
Data analysis
Technical Documentation
Flexibility
Adaptability
Certification
HACCP Certification -07/15/2026
Timeline
Quality Assurance Receiving Tech
BrucePac
05.2024 - CurrentRead More
Data Entry Clerk
Justo Tax
02.2024 - 05.2024Read More
Store Lead
Men's Wearhouse
01.2023 - 01.2024Read More
Sales Consultant
Men's Wearhouse
12.2021 - 01.2023Read More
Online Personal Shopper
Wal-Mart, Walmart
02.2021 - 11.2021Read More
Money Center Cashier
Wal-Mart, Walmart
05.2020 - 02.2021Read More
E-Commerce Department Manager
Wal-Mart, Walmart
10.2019 - 04.2020Read More
Commerce Personal Shopper
Wal-Mart
04.2019 - 10.2019Read More
Electronics Sales Associate
Wal-Mart
04.2018 - 04.2019Read More
Cashier
Wal-Mart
10.2017 - 04.2018Read More
Server
Baja Fresh
06.2016 - 09.2016Read More
Douglas McKay High
High school or equivalent
Read More