Accomplished Sr. Personal Banker with over 10 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Hi, I’m
Adiel Cervantes Martinez
Sr. Branch Banker
Frisco,TX
Summary
Overview
5
years of professional experience
4
years of post-secondary education
1
Certification
1
Language
Work History
PNC BankFrisco, TX
Sr. Branch Banker
10.2018 - Current
Job overview
- Opened new accounts and made changes to existing accounts.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed over 30 customer calls per day and booked appointments, resolved issues and provided exceptional service
Central MarketDallas, TX
Sales Team Lead
10.2018 - 02.2021
Job overview
- Participated in store meetings and product training sessions to understand and sell items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Supported sales account managers by providing accurate and detailed reports.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Increased sales by 10% by training team members on loss avoidance at registers
Education
Sunset High SchoolOak Cliff, TX
High School Degree
05.2013 - 05.2017
University Overview
- Honoree of National Honor Society
- Awarded Above and Beyond
- Honor Roll 2014-2017
- 4.0 GPA
- Ranked in Top 5% of class
The University of Texas At ArlingtonArlington, TX
Some College (No Degree) from Accounting And Finance
08.2017 - 01.2018
University Overview
- Be Bold Scholarship Recipient
- 3.7 GPA
- Received Smart Owl Scholarship
Skills
Developing customer relationships
undefinedCertification
Licensed Designated Mortgage Lender - 2022
Accomplishments
Accomplishments
- Awarded "Top Ten Teller in BBVA" Award in 2020..
- Facilitated new customer service initiatives that resulted in a 12% improvement in satisfaction ratings.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
Licensed Designated Mortgage Lender - 2022
02-2022
Sr. Branch Banker
PNC Bank
10.2018 - Current
Sales Team Lead
Central Market
10.2018 - 02.2021
The University of Texas At Arlington
Some College (No Degree) from Accounting And Finance
08.2017 - 01.2018
Sunset High School
High School Degree
05.2013 - 05.2017