Aadalas Chestnut
Columbia,SC
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
9
9
years of professional experience
Work History
Nail Technician
Self Employed Services
Columbia, SC
03.2020 - Current
- Provided manicures, pedicures and nail treatments to clients.
- Promoted additional services to existing clients in order to increase revenue.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Customer Care Representative
Teleperformance USA
Columbia, SC
01.2020 - 08.2022
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Retail Sales Specialist
Victoria Secret
Columbia, SC
03.2015 - 12.2019
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Implemented store policies regarding returns, exchanges, warranties and security procedures.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Basic Studies
Columbia High School
Columbia, SC05-2014
Skills
- Client documentation
- Case management experience
- Care Plan Management
- Progress Documentation
- Care Plan Adherence
- Medication Administration
- Account updating
- Call Management
- Inbound and Outbound Calling
Timeline
Nail Technician
Self Employed Services
03.2020 - Current
Customer Care Representative
Teleperformance USA
01.2020 - 08.2022
Retail Sales Specialist
Victoria Secret
03.2015 - 12.2019
Basic Studies
Columbia High School
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