Rosalba Martinez
Lenoir,NC
Summary
Results-oriented professional driven to maximize business through referrals and sales. Enthusiastic individual with professional and neat appearance accustomed to providing manicures and nail designs to clients of all ages.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Nail Technician
Self employed
Lenoir, NC
07.2020 - Current
- Provided personalized nail care services to clients in a comfortable environment.
- Maintained cleanliness and sanitation of tools and workstations according to industry standards.
- Consulted with clients to understand preferences and recommend appropriate services.
- Educated clients on nail health and aftercare practices for optimal results.
- Managed appointment scheduling and client records efficiently for smooth operations.
- Developed strong client relationships through exceptional service and communication skills.
- Researched trends in nail design to offer innovative services that attract clientele.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Educated clients on proper nail care techniques.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Followed health regulations regarding sanitation practices throughout the salon.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Ensured that safety protocols were followed during each service provided.
- Cleaned and sterilized tools and work areas between customers.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Completed daily customer appointments and updated master schedule.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Maintained customer records for future reference.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Attended continuing education courses related to nail care techniques.
- Scheduled client appointments and accepted payments.
- Removed previously applied nail polish using liquid remover and swabs.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Promoted enhanced treatments to repair and improve nail strength.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Applied undercoat and clear or colored polish onto nails with brush.
- Roughened surfaces of fingernails using abrasive wheel.
- Applied various nail techniques including manicures, pedicures, and nail art designs.
Crew Member
Burger King
Lenoir, NC
08.2019 - 12.2021
- Assisted customers with product inquiries and locating items in the store.
- Maintained cleanliness and organization in sales floor and checkout areas.
- Operated cash register, processing transactions efficiently and accurately.
- Stocked shelves with merchandise, ensuring proper placement and display.
- Collaborated with team members to fulfill customer orders and requests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
Crew Member
Walmart
Lenoir, Nc
03.2018 - 10.2019
- Assisted customers with product inquiries and locating items in the store.
- Operated cash register, processing transactions efficiently and accurately.
- Stocked shelves with merchandise, ensuring proper placement and display.
- Collaborated with team members to fulfill customer orders and requests.
- Participated in inventory counts, helping maintain accurate stock levels.
- Trained new crew members on store procedures and customer service standards.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Host
Southern cross roads
Lenoir, Nc
01.2017 - 11.2017
- Greeted and seated guests in a friendly and welcoming manner.
- Managed reservations and coordinated seating arrangements efficiently.
- Assisted servers by communicating guest needs and preferences promptly.
- Handled customer inquiries and resolved issues effectively.
- Maintained cleanliness of dining area and ensured proper setup for service.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Trained new hosts on company policies and customer service standards.
- Monitored dining area for guest comfort and addressed needs proactively.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed dining room layout to maximize efficiency of staff members.
Crew Member Team Leader
Tío rico taco truck
Lenoir, NC
02.2015 - 09.2016
- Communicated with customers to take orders and address inquiries effectively.
- Ensured cleanliness of food preparation areas in compliance with health standards.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Performed daily inspections of kitchen area to verify cleanliness standards were met.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Coordinated food preparation and assembly to maintain quality and speed of service.
Education
Cosmetology
Caldwell Community College And Technical Institute
Hudson, NC 08.2025 - 06.2026
Nail Care
Caldwell Community College And Technical Institute
Hudson, NC 08.2021 - 12.2021
Hibriten High School
Lenoir, NCSkills
- Customer service
- Appointment management
- Client consultation
- Team collaboration
- Inventory management
- Client consultations
- Customer service best practices
- Customer service excellence
- Customer service experience
- Call center customer service
- Customer service and communication skills
- Customer service background
- Customer service documentation
- Customer service and care
- Customer service mindset
- Great Communication
- Time efficient
- Reliable
- Team player
- Organized
Languages
Spanish
Native/ Bilingual
Timeline
Cosmetology
Caldwell Community College And Technical Institute
08.2025 - 06.2026
Nail Care
Caldwell Community College And Technical Institute
08.2021 - 12.2021
Nail Technician
Self employed
07.2020 - Current
Crew Member
Burger King
08.2019 - 12.2021
Crew Member
Walmart
03.2018 - 10.2019
Host
Southern cross roads
01.2017 - 11.2017
Crew Member Team Leader
Tío rico taco truck
02.2015 - 09.2016
Hibriten High School