AAKASH SAINI
Plainview,NY
Summary
Dynamic IT Support Manager at Empire Control Abatement, adept at automating workflows with Adobe Acrobat, achieving a 40% reduction in processing time. Skilled in Windows OS and Active Directory, I excel in team collaboration and technical support, ensuring seamless operations and empowering employees through effective training and incident management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Manager
Empire Control Abatement
Plainview, USA
05.2022 - Current
- Provided day-to-day technical support for office and field teams, troubleshooting hardware, software, and network issues to ensure smooth operations.
- Administered Active Directory accounts, including user creation, password resets, and permission updates.
- Automated document workflows using Adobe Acrobat JavaScript, reducing manual processing time by 40%.
- Coordinated IT-related aspects of company projects, ensuring resources and systems were prepared for deadlines.
- Trained employees on Microsoft Office 365 tools and company-specific applications.
Education
Bachelor of Science - Computer Science & Information Systems
SUNY Old Westbury
Old Westbury, NY12.2024
Skills
- Windows OS and Microsoft Active Directory
- Technical support and troubleshooting
- Network management
- Team collaboration
- Programming languages: Python, Java, JavaScript, R
- PowerShell scripting
- Database management: MySQL
- Microsoft Office Suite proficiency
- Adobe Acrobat automation
- Incident management and user training
- Technical documentation
Certification
- CompTIA A+, In Progress
- AWS Cloud Practitioner, Planned
Projects
- Dynamic Web-Based Registration System (PHP, HTML, CSS, JavaScript, MySQL)
Built a secure registration platform with role-based access control for students, faculty, and admins. Implemented real-time scheduling and analytics dashboard for operational efficiency.
- PDF Documentation Automation, (Adobe Acrobat JavaScript, Label)
Automated repetitive PDF documentation processes, improving accuracy and saving 15+ hours/month.
- Game Development – Sub Survival (Java, LibGDX, BAGEL)
Designed and coded a Java-based survival game with advanced UI mechanics and dynamic gameplay.
Awards
- OW Top-Tier Transfer Scholarship, SUNY Old Westbury, 2022-2023
- Dean’s List, Adelphi University, Fall 2020
Timeline
IT Support Manager
Empire Control Abatement
05.2022 - Current
Bachelor of Science - Computer Science & Information Systems
SUNY Old Westbury
Similar Profiles
EVA BARRIENTOSEVA BARRIENTOS
Lead Paint Abatement Supervisor at Empire Control Abatement IncLead Paint Abatement Supervisor at Empire Control Abatement Inc
Rhys KiplingRhys Kipling
Supervisor of Operations at Empire AbatementSupervisor of Operations at Empire Abatement
KARANVIR SINGHKARANVIR SINGH
Traffic Controller at EMPIRE TRAFFIC CONTROLTraffic Controller at EMPIRE TRAFFIC CONTROL
Krish TotalaKrish Totala
SAT Tutor at Schoolhouse.worldSAT Tutor at Schoolhouse.world
Stephen BabichStephen Babich
Senior Vice President at BNYSenior Vice President at BNY