Rene Ordaz
Bellflower,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
IT Support Manager
Lakeshore Learning
01.2024 - Current
IT Tech Lead
Lakeshore Learning
10.2022 - Current
IT Technician
Nordstrom
11.2020 - Current
Support Ops/Generalist
Southern California Edison
09.2021 - 10.2022
Security Ambassador 2
Nordstrom
02.2020 - 11.2020
Security Ambassador 1
Nordstrom
04.2019 - 02.2020
Member Service Advocate in a Call Center
Scan Health Plan
12.2018 - 04.2019
Intern for County Supervisor Janice Hahn
Pacific Gateway
07.2018 - 12.2018
Front Desk Staff
LA Fitness
09.2015 - 12.2018
Front Desk/Sales
Fitness 19
04.2014 - 09.2015
Education
Associates Degree in Administration of Justice -
Long Beach City College
Paramount High School
Health Career Academy
Skills
- Proficient with Microsoft Office products such as Power Point, Excel, Word, Access, Outlook, and Teams
- Developed, and maintained Technology Asset Management for multiple sites
- Background and experience utilizing Jira Software (Project/Issue Management)
- Experienced on the ServiceNow /Fresh Service platform with fulfilling tickets/incidents and creating custom dashboards for different teams to display metrics/open requests
- Troubleshoot, configure, and operate automation OS (Dematic, Tompkins)
- Familiar with Windows Trouble Shooting
- Knowledge/Background with Dell, and Lenovo Products
- Experience working with Active Directory, and some Power Shell
- Familiar with Warehouse Management System and trouble shooting customer orders with issues
- Experience working on SAP systems
Timeline
IT Support Manager
Lakeshore Learning
01.2024 - Current
IT Tech Lead
Lakeshore Learning
10.2022 - Current
Support Ops/Generalist
Southern California Edison
09.2021 - 10.2022
IT Technician
Nordstrom
11.2020 - Current
Security Ambassador 2
Nordstrom
02.2020 - 11.2020
Security Ambassador 1
Nordstrom
04.2019 - 02.2020
Member Service Advocate in a Call Center
Scan Health Plan
12.2018 - 04.2019
Intern for County Supervisor Janice Hahn
Pacific Gateway
07.2018 - 12.2018
Front Desk Staff
LA Fitness
09.2015 - 12.2018
Front Desk/Sales
Fitness 19
04.2014 - 09.2015
Associates Degree in Administration of Justice -
Long Beach City College
Paramount High School
Health Career Academy
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