Aakriti Khatiwada
Windsor Mill,MD
Summary
Highly-motivated, inquisitive Information Technology student committed to learning, developing skills in IT field and prepared to contribute to organizational success while developing new skills and gaining real-world experience.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Pizza Man
Gwynn Oak, MD
06.2019 - 02.2022
- Managed customer complaints and rectified issues to complete satisfaction.
- Received all incoming calls and coordinated with restaurant staff to fulfill requests and resolve issues.
- Directed all front desk operations with focus on restaurant reputation, staff productivity and operational efficiency.
- Responded to costumer orders,reviews on doordash , ubereats, and other websites typically within few minutes.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Completed financial audits on a scheduled basis.
Shift Leader Manager
Wings & Things Restaurant
Windsor Mill, MD
09.2018 - 05.2019
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Documented receipts, employee hours and inventory movements.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
Masters in Applied Information Technology - Database Management
Towson University
Baltimore, MD05.2024
Certificate - Information Technology
The Community College of Baltimore County
Catonsville, MD05.2021
Bachelor of Science - Environmental Science
Tribhuvan University
Nepal10.2018
Skills
- Proficient in Microsoft Office: Word, Access, PowerPoint and Excel
- Good written and verbal communication skills
- Fluent in Nepali, Hindi and English
- Costumer Service and time management
- Flexibility and Adaptability to work under any circumstances
- Team work, problem solving and organization skills
Honors
- Community College of Baltimore County Dean’s List : Fall 2020, Spring 2021
- Employee Of the year (Pizza Man): Year 2020
- Best Student of the year (Kathmandu Barsha Higher Secondary school) :Academic year 2013
- “School Captain” of C.V.M Secondary School : Academic Year (2007 and 2008)
Relevant Coursework
- Introduction to MIS
- Database Concepts
- Introduction to SQL Using Oracle
- Emerging Database Design
- Comprehensive Databases
- Introduction to Data Communications
- Java Programming
Timeline
Front Desk Manager
Pizza Man
06.2019 - 02.2022
Shift Leader Manager
Wings & Things Restaurant
09.2018 - 05.2019
Masters in Applied Information Technology - Database Management
Towson University
Certificate - Information Technology
The Community College of Baltimore County
Bachelor of Science - Environmental Science
Tribhuvan University
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