Aale Williams
Charlotte,NC
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
10
10
years of professional experience
Work History
Teller & Transaction Approver
Wells Fargo Bank
Charlotte, NC
01.2021 - Current
- Provide personalized financial advice and solutions to clients, process banking transactions, advise clients on banking products and services, maintain compliance, collaborate with cross-functional teams, assist colleagues, serve as ATM custodian.
Credit Card Specialist
PNC Bank
Remote/Charlotte, NC
01.2020 - 01.2021
- Handle inbound calls, assist customers with online banking registration, support customers with various tasks, meet performance targets, assist customers with account management and inquiries.
Relationship Banker & Teller
Bank of America
Atlanta, GA
01.2017 - 01.2020
- Demonstrate exceptional communication and problem-solving skills, process cash transactions, resolve complex issues, assist clients with opening and finalizing accounts, provide tailored guidance, utilize CRM systems.
Retail Banker II
Woodforest National Bank
Atlanta, GA
01.2016 - 01.2017
- Manage administrative tasks, engage in conversations with clients, manage transactions, evaluate and approve overdrafts and loan requests, facilitate account initiation and closure, participate in banking service promotion.
Team Supervisor
Atlanta Cleaning Source
Atlanta, GA
01.2014 - 01.2016
- Delegate responsibilities, inspect tasks, manage inventory, adhere to safety protocols, clean and disinfect various areas.
Education
Business Administration -
Troy University
Skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Proficient in Microsoft Office Suite and CRM systems
- Ability to adapt quickly to change
- Detail-oriented with excellent organizational skills
- Problem Resolution skills
- Team Leadership skills
- Financial Analysis
- Customer Relationship Building
- Fraud Detection
- Business Development
Timeline
Teller & Transaction Approver
Wells Fargo Bank
01.2021 - Current
Credit Card Specialist
PNC Bank
01.2020 - 01.2021
Relationship Banker & Teller
Bank of America
01.2017 - 01.2020
Retail Banker II
Woodforest National Bank
01.2016 - 01.2017
Team Supervisor
Atlanta Cleaning Source
01.2014 - 01.2016
Business Administration -
Troy University