Aaleiyah Kennedy
Staten Island,NY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Supervisor
PLS Financial Services
11.2022 - 01.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
City Carrier
United States Postal Service
06.2018 - 01.2022
- Improved mail delivery efficiency by implementing route optimization strategies.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
- Managed high volumes of parcels during peak seasons, ensuring timely delivery without compromising accuracy or security.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
Visual Merchandiser
Superdry
09.2016 - 02.2018
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Education
Bachelor of Arts - English and Criminal Justice
University At Albany SUNY
Albany05.2015
High School Diploma -
Susan E. Wagner High School
Staten Island, NY06.2012
Skills
- Proficient in Microsoft Office and most POS Systems
- Customer Service
- Adaptability
- Attention to detail
- Critical thinking
- Goal-Oriented
- Complex Problem-Solving
- Leadership Abilities
Languages
English
Some Spanish
Timeline
Supervisor
PLS Financial Services
11.2022 - 01.2024
City Carrier
United States Postal Service
06.2018 - 01.2022
Visual Merchandiser
Superdry
09.2016 - 02.2018
Bachelor of Arts - English and Criminal Justice
University At Albany SUNY
High School Diploma -
Susan E. Wagner High School