Shan'te Montgomery
Richmond,TX
Summary
Dedicated Customer Service Representative with 9+ years of experience in customer-facing roles, including supervisory leadership. Proven ability to enhance guest satisfaction, resolve conflicts, and streamline operations. Effective communication, team coordination, and problem-solving skills with a record of accomplishment of driving customer retention and operational excellence.
Overview
16
16
years of professional experience
Work History
Supervisor
Aramark
09.2023 - Current
- Led a team of 45 front-line staff, increasing customer satisfaction by 15% through focused coaching.
- Streamlined workflows and reduced service delays by 20%.
- Oversaw onboarding and mentorship for new hires, improving retention.
- Aligned team goals with operational initiatives and company standards.
Front Desk Associate
Hyatt
01.2023 - 01.2025
- Welcomed guests and managed check-in/check-out processes, ensuring smooth and professional service.
- Contributed to guest retention by delivering a consistently friendly and attentive experience.
- Processed payments and managed daily cash and credit transactions with precision.
- Supported exact records using hotel management software and coordinated with housekeeping and maintenance teams.
- Handled guest inquiries, complaints, and special requests with a focus on prompt resolution and satisfaction.
Customer Service Representative
Avis
11.2021 - 07.2023
- Delivered exceptional service in a fast-paced rental environment.
- Managed bookings and resolved client issues with efficiency and professionalism.
- Supported vehicle check-ins and returns, ensuring accuracy and customer satisfaction.
Receptionist
Veracity Credit Consultants
02.2020 - 12.2020
- Managed front-desk responsibilities including calls, scheduling, and record keeping.
- Maintained a welcoming environment, enhancing client satisfaction.
- Coordinated communication across departments.
Server/Bartender
Tom’s Urban
01.2019 - 11.2019
- Trained new servers on menu knowledge and upselling, contributing to a 12% revenue increase.
- Maintained high-volume service while ensuring guest satisfaction and safety standards.
Sales & Customer Service Representative
Allied Global
01.2018 - 03.2019
HR Assistant
Sodexo
02.2018 - 01.2019
- Supported full-cycle hiring: screening, scheduling, and onboarding.
- Maintained confidential employee records and ensured compliance.
- Provided administrative support to HR teams and leadership.
Server
Gringos Restaurant
09.2016 - 09.2017
Cashier
Shake Shack
01.2015 - 08.2016
Server
Lefty’s Restaurant
01.2010 - 08.2012
Cashier
Schlotzsky’s
01.2009 - 12.2010
Education
Bachelor of Science -
Colorado Technical University
Colorado Springs05.2025
Skills
- Customer Service & De-escalation
- Team Leadership & Supervision
- Conflict Resolution & Problem Solving
- HR & Onboarding Support
- Front Desk & Office Administration
- Sales & Upselling Techniques
- Microsoft Office & POS Systems
- Hospitality, Bartending & Inventory Control
- Microsoft Office (Word, Excel, Outlook)
- POS & Inventory Systems
- Scheduling Software
- Digital Payment Platforms
Timeline
Supervisor
Aramark
09.2023 - Current
Front Desk Associate
Hyatt
01.2023 - 01.2025
Customer Service Representative
Avis
11.2021 - 07.2023
Receptionist
Veracity Credit Consultants
02.2020 - 12.2020
Server/Bartender
Tom’s Urban
01.2019 - 11.2019
HR Assistant
Sodexo
02.2018 - 01.2019
Sales & Customer Service Representative
Allied Global
01.2018 - 03.2019
Server
Gringos Restaurant
09.2016 - 09.2017
Cashier
Shake Shack
01.2015 - 08.2016
Server
Lefty’s Restaurant
01.2010 - 08.2012
Cashier
Schlotzsky’s
01.2009 - 12.2010
Bachelor of Science -
Colorado Technical University