Vera Ogbeifun
Thornton
Summary
Detail-oriented and customer-focused professional with experience conducting assessments, managing complex data, and supporting individuals in high-volume environments. Skilled in interactive interviewing, identifying barriers, and connecting individuals to appropriate services and resources. Demonstrates strong ability to maintain accurate documentation, navigate multiple systems, and communicate effectively with diverse populations, including individuals in high-stress situations. Committed to supporting self-sufficiency through effective eligibility support and service coordination.
Overview
3
3
years of professional experience
Work History
Facility Operations Supervisor
Denver Public Schools
City, CO
12.2024 - Current
- - Conduct detailed assessments of operational needs and individual requests, aligning with evaluating client skills, abilities, and barriers to successful outcomes.
- - Perform real-time data entry while communicating with stakeholders, demonstrating the ability to conduct interactive interviews while navigating multiple systems.
- - Maintain accurate records and documentation in compliance with organizational policies.
- - Identify issues and develop actionable strategies.
- - Communicate with diverse populations and handle escalated situations professionally.
- - Coordinate with internal teams and external vendors.
- - Manage multiple priorities with strong attention to detail.
Customer Service / Operations Support
Irotech Consulting
San Antonio, TX
12.2022 - 02.2025
- - Conducted structured, client-focused conversations to gather detailed information.
- - Assisted individuals with completing forms and understanding processes.
- - Maintained confidentiality of sensitive information.
- - Delivered high-quality customer service and de-escalated challenging interactions.
Education
Bachelor of Science - Microbiology
Ambrose Ali University
Nigeria05-2021
Skills
- Colorado Works (CW) Assessments
- Eligibility Support (SNAP, Medicaid, Basic Cash, Diversions)
- Interactive Interviewing & Intake
- Case Documentation & Compliance
- Colorado Benefits Management System (CBMS) – or similar systems
- Individual Roadmap Development
- Community Partner Referrals
- Customer Service & De-escalation
- Data Entry Accuracy (70 WPM)
- Policy Interpretation & Application
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Case Management Systems
- Typing speed 70–80 WPM
- Multi-system navigation
Languages
English
Full Professional
Timeline
Facility Operations Supervisor
Denver Public Schools
12.2024 - Current
Customer Service / Operations Support
Irotech Consulting
12.2022 - 02.2025
Bachelor of Science - Microbiology
Ambrose Ali University