Shan'te Montgomery
Richmond,TX
Summary
Confident and driven customer service professional with over 9 years of experience, including in supervisory roles. Strong communicator with a talent for leading teams, solving problems quickly, and creating positive experiences for customers. Known for staying cool under pressure, building trust with both customers and coworkers, and keeping operations running at their best.
Overview
17
17
years of professional experience
Work History
Supervisor
Aramark
09.2023 - Current
- Led a team of 45 front-line staff, increasing customer satisfaction by 15% through focused coaching.
- Streamlined workflows and reduced service delays by 20%.
- Oversaw onboarding and mentorship for new hires, improving retention.
- Aligned team goals with operational initiatives and company standards.
Front Desk Associate
Hyatt
01.2023 - 01.2025
- Welcomed guests and managed check-in/check-out processes, ensuring smooth and professional service.
- Contributed to guest retention by delivering a consistently friendly and attentive experience.
- Processed payments and managed daily cash and credit transactions with precision.
- Supported exact records using hotel management software and coordinated with housekeeping and maintenance teams.
- Handled guest inquiries, complaints, and special requests with a focus on prompt resolution and satisfaction.
Customer Service Representative
Avis
11.2021 - 07.2023
- Delivered exceptional service in a fast-paced rental environment.
- Managed bookings and resolved client issues with efficiency and professionalism.
- Supported vehicle check-ins and returns, ensuring accuracy and customer satisfaction.
Receptionist
Veracity Credit Consultants
02.2020 - 12.2020
- Managed front-desk responsibilities including calls, scheduling, and record keeping.
- Maintained a welcoming environment, enhancing client satisfaction.
- Coordinated communication across departments.
Server/Bartender
Tom’s Urban
01.2019 - 11.2019
- Trained new servers on menu knowledge and upselling, contributing to a 12% revenue increase.
- Maintained high-volume service while ensuring guest satisfaction and safety standards.
Sales & Customer Service Representative
Allied Global
01.2018 - 03.2019
HR Assistant
Sodexo
02.2018 - 01.2019
- Supported full-cycle hiring: screening, scheduling, and onboarding.
- Maintained confidential employee records and ensured compliance.
- Provided administrative support to HR teams and leadership.
Server
Gringos Restaurant
09.2016 - 09.2017
- Delivered attentive, friendly service while managing multiple tables in a fast-paced environment
- Took food and drink orders, ensured accuracy, and communicated clearly with kitchen staff
- Handled payments, resolved guest concerns, and maintained a clean, welcoming dining area
Cashier
Shake Shack
01.2015 - 08.2016
- Greeted guests, took orders accurately, and answered questions about the menu
- Provided fast, friendly service during high-volume rushes
- Prepared drinks, desserts, and assisted with food prep
- Maintained a clean and organized front counter and dining area
- Supported teammates and helped train new hires
Server
Lefty’s Restaurant
01.2010 - 08.2012
- Trained new servers on menu knowledge and upselling, contributing to a 12% revenue increase.
- Maintained high-volume service while ensuring guest satisfaction and safety standards.
Cashier
Schlotzsky’s
01.2009 - 12.2010
- Assisted with food prep, kept the dining area clean, and ensured the front counter was always stocked and presentable.
- Delivered friendly, helpful service to every guest, contributing to a positive and welcoming restaurant environment
Education
Bachelor of Science -
Colorado Technical University
Colorado SpringsSkills
- Customer Service & De-escalation
- Team Leadership & Supervision
- Conflict Resolution & Problem Solving
- HR & Onboarding Support
- Front Desk & Office Administration
- Sales & Upselling Techniques
- Microsoft Office & POS Systems
- Hospitality, Bartending & Inventory Control
- Microsoft Office (Word, Excel, Outlook)
- Inventory Systems
- Scheduling Software
- Digital Payment Platforms
- Employee training
Timeline
Supervisor
Aramark
09.2023 - Current
Front Desk Associate
Hyatt
01.2023 - 01.2025
Customer Service Representative
Avis
11.2021 - 07.2023
Receptionist
Veracity Credit Consultants
02.2020 - 12.2020
Server/Bartender
Tom’s Urban
01.2019 - 11.2019
HR Assistant
Sodexo
02.2018 - 01.2019
Sales & Customer Service Representative
Allied Global
01.2018 - 03.2019
Server
Gringos Restaurant
09.2016 - 09.2017
Cashier
Shake Shack
01.2015 - 08.2016
Server
Lefty’s Restaurant
01.2010 - 08.2012
Cashier
Schlotzsky’s
01.2009 - 12.2010
Bachelor of Science -
Colorado Technical University