Aaleyah Ochoa
Las Vegas ,NV
Summary
Dynamic and detail-oriented professional with extensive experience at California Pizza Kitchen and Cinemark Theaters. Proven ability to enhance guest experiences through exceptional customer service and effective time management. Adept at multitasking in high-pressure environments, consistently ensuring smooth operations and guest satisfaction. Strong team collaborator committed to fostering a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Supervisor/Usher/Conncessions
Cinemark Theaters
07.2022 - 01.2024
- Greeted and seated guests, ensuring a welcoming atmosphere within the restaurant.
- Managed waitlist and reservations efficiently to optimize guest seating flow.
- Communicated daily specials and menu offerings to enhance guest experience.
- Collaborated with kitchen staff to coordinate timely food delivery for guests.
- Assisted in training new team members on hosting procedures and customer service standards.
- Handled guest inquiries and concerns promptly, promoting positive dining experiences.
- Maintained cleanliness and organization of front-of-house areas to meet health standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Host/ Takeout
California Pizza Kitchen
02.2022 - 07.2026
- Greeted and seated guests, ensuring a welcoming atmosphere within the restaurant.
- Managed waitlist and reservations efficiently to optimize guest seating flow.
- Communicated daily specials and menu offerings to enhance guest experience.
- Collaborated with kitchen staff to coordinate timely food delivery for guests.
- Assisted in training new team members on hosting procedures and customer service standards.
- Handled guest inquiries and concerns promptly, promoting positive dining experiences.
- Maintained cleanliness and organization of front-of-house areas to meet health standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Silverado
Las Vegas, NVSkills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change
Detail-oriented
Languages
Spanish
Native or Bilingual
Timeline
Supervisor/Usher/Conncessions
Cinemark Theaters
07.2022 - 01.2024
Host/ Takeout
California Pizza Kitchen
02.2022 - 07.2026
High School Diploma -
Silverado