Aaliyah Rosario
Poinciana,FL
Summary
Enthusiastic Usher successful at managing security, maintenance and cleaning operations. Restores venues to neat and professional appearance in quick order. Industrious and energetic with skill in quickly completing diverse tasks, Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Usher Supervisor
Legoland Florida Resort
Winter Haven, FL
04.2023 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Increased efficiency in usher assignments by developing an organized system for scheduling tasks according to individual strengths and event requirements.
- Enabled smooth venue operations by maintaining close communication with facility management and addressing any maintenance or repair issues promptly.
- Maintained professional demeanor to represent venue and create positive impression.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Boosted team morale and productivity with regular team meetings, feedback sessions, and recognition of achievements.
- Maintained clean and organized venue to create pleasant experience for guests.
- Supported successful events by coordinating closely with performers, promoters, production crews, and other key stakeholders.
- Contributed to the overall success of events by leveraging strong interpersonal skills to build rapport with patrons, colleagues, and performers alike.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Surveilled venue to verify guest adherence to safety rules.
- Monitored events to identify potential problems and minimize disruptions.
- Improved overall venue cleanliness by implementing a thorough and efficient cleaning schedule.
- Facilitated smooth transitions between scheduled acts by managing audience flow efficiently during intermissions or set changes.
- Achieved high levels of customer satisfaction through attentive listening, empathetic responses, and prompt resolution of any complaints or concerns from patrons during their visit to the venue.
- Maintained a secure environment for all guests by enforcing venue policies and procedures consistently and fairly.
- Ensured guest safety through diligent monitoring of seating areas and proactive intervention during potential conflicts or emergencies.
- Optimized communication among ushers through the implementation of a unified radio system, resulting in quicker response times to guest needs or issues.
- Handled crowd control to maintain order and prevent overcrowding.
- Ensured compliance with all relevant regulations by staying up-to-date on industry standards, local ordinances, and accessibility requirements for guests with special needs.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Diploma -
Roosevelt Academy
Lake Wales, FL05.2022
Skills
- Guest service
- Task Prioritization
- Negotiation
- Incident Management
- Analytical Thinking
- Hospitality service expertise
- Customer Relations
- Cleaning and sanitizing
- Guest Relations
- Verbal Communication
- Venue Safety Protocols
- Loss prevention training
- Customer Service
- Policy Enforcement
- Seating assistance
- Emergency Preparedness
- Attention to Detail
- Analytical and Critical Thinking
- Multitasking
- Relationship Building
- Team Management
- Research
- Critical Thinking
- Can understand written instructions
- Great Grammer
Languages
Spanish
Timeline
Usher Supervisor
Legoland Florida Resort
04.2023 - Current
Diploma -
Roosevelt Academy