Christian Grierson
Brooklyn,NY
Summary
Proven leader in enhancing customer satisfaction and team productivity at United Pentecostal Deliverance Temple. Excelled in crowd control and staff training, significantly improving venue cleanliness and security. Demonstrated integrity and complex problem-solving skills, effectively reducing loss inventory at Burlington Coat Factory by implementing strategic loss prevention measures.
Overview
4
4
years of professional experience
Work History
Usher Supervisor
United Pentecostal Deliverance Temple
11.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted team morale and productivity with regular team meetings, feedback sessions, and recognition of achievements.
- Improved overall venue cleanliness by implementing a thorough and efficient cleaning schedule.
- Maintained a secure environment for all guests by enforcing venue policies and procedures consistently and fairly.
- Worked with other staff members to facilitate smooth flow of operations.
Asset Protection Associate
Burlington Coat Factory Department Store
02.2023 - 07.2023
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Contacted local authorities and apprehended shoplifters.
- Implemented loss prevention strategies and programs to minimize shrinkage.
Cleaning Supervisor
1658 Nostrand Ave
01.2020 - 03.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Education
Bachelor of Arts - Business Economics
Medgar Evers College of The City University of New York
Brooklyn, NY05.2026
Skills
- Scheduling and Planning
- Staff Training and Development
- Guest Relations
- Crowd control techniques
- Detail Oriented
- Integrity and Trustworthiness
- Verbal and written communication
- Complex Problem-Solving
Timeline
Usher Supervisor
United Pentecostal Deliverance Temple
11.2023 - Current
Asset Protection Associate
Burlington Coat Factory Department Store
02.2023 - 07.2023
Cleaning Supervisor
1658 Nostrand Ave
01.2020 - 03.2022
Bachelor of Arts - Business Economics
Medgar Evers College of The City University of New York
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