Aaliah Johnson
Lajoya,TX
Summary
Thrives in fast-paced environments, with background in customer service and teamwork. Demonstrates strong communication and problem-solving abilities, developed while working closely with diverse teams. Looking to transition into ABA Therapy where these transferable skills can drive success and innovation. On the path to become a RBT and have finished the 40 hour training for certification.
Overview
3
3
years of professional experience
Work History
Front End Team Member
Walmart
2025.03 - 2026.04
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Resolved customer complaints promptly, fostering positive relationships and loyalty towards the store
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Trained new employees on store policies, operational procedures, and customer service standards.
Fraud Prevention Specialist
Bank of America
2024.09 - 2025.03
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Resolved customer inquiries related to fraud alerts, ensuring clear communication and satisfactory outcomes.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Developed comprehensive reports on fraud trends, contributing to data-driven decision-making processes.
Telesales Representative
Tmoblie
2023.06 - 2024.08
- Conducted outbound calls to potential customers, promoting T-Mobile products and services.
- Enhanced customer satisfaction by providing tailored solutions based on individual needs.
- Overcame objections using friendly, persuasive strategies.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
Education
Bachelor of Business Administration And Management -
Southern New Hampshire University
Hooksett, NH07.2030
High School Diploma -
Harlingen High School
Harlingen, Tx05.2023
Skills
- Multitasking
- Communication
- Time Management
- Customer Service
- Teamwork
- Data entry
- Active listening
- Critical thinking
- Conflict resolution
- Ethical conduct standards
- Problem-solving capacity
Timeline
Front End Team Member
Walmart
2025.03 - 2026.04
Fraud Prevention Specialist
Bank of America
2024.09 - 2025.03
Telesales Representative
Tmoblie
2023.06 - 2024.08
Bachelor of Business Administration And Management -
Southern New Hampshire University
High School Diploma -
Harlingen High School
Communication
I believe that communication is the key to success. It helps provide clear instruction on what’s expected and how to reach those expectations. Fortunately, communication comes easy to me due to my outgoing personality. It also helps me with relating to others and cooperating with them.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Leadership
As a leader, I lead by example. I remain calm when faced with adversity and avoid problems or mistakes by any means necessary. I also share my knowledge and help grow and motivate those around me.