Aaliah Martinez
Sacramento,CA
Summary
Motivated customer service and operations leader with 5+ years of experience in high volume retail, hospitality, automotive, and event environments. Experienced in leading teams, training and developing employees, managing daily operations, resolving customer concerns, and maintaining high standards for service and efficiency. Strong ability to adapt to fast paced environments, prioritize competing responsibilities, and create positive customer experiences.
Overview
8
8
years of professional experience
Work History
Front Shift Lead
Ono Hawaiian BBQ
Rancho Cordova, CA
10.2025 - Current
- Supervised and supported front-of-house team to ensure efficient operations and deliver exceptional customer service.
- Train and coach new employees on POS systems, company procedures, food safety, and customer service standards.
- Directed team members to complete tasks for efficient front-of-house operations.
- Handled cash transactions accurately during shifts. Assist assist with opening and closing procedures.
- Ensure orders are completed accurately and efficiently in a fast paced, high volume environment.
- Resolved customer concerns and complaints professionally, enhancing overall guest experience.
- Monitor cleanliness and ensure compliance with company, health, and safety standards.
- Conduct interviews and assist with onboarding and training new team members.
Specialty Sales Manager
Target
Sacramento, CA
09.2023 - 09.2025
- Led cross-departmental teams to enhance sales, customer service, and overall store performance.
- Trained and coached team members to drive productivity and elevate customer engagement.
- Managed fulfillment operations and ensured orders were processed accurately and within required deadlines.
- Executed floor sets, planograms, and visual merchandising standards according to company guidelines.
- Supported Market/Grocery operations to maintain product availability and overall store readiness.
- Assisted with daily workload planning and operational priorities.
- Collaborated with leadership and team members to resolve operational challenges and foster positive customer experiences.
BDC Sales
Mercedes Benz
Rocklin, CA
03.2021 - 01.2022
- Served as primary contact for customers via phone and in-person interactions, ensuring prompt resolution of inquiries.
- Communicated with customers to understand their needs and provide timely, professional assistance.
- Scheduled and managed customer appointments, efficiently directing inquiries to appropriate departments for timely assistance.
- Coordinated seamless handoffs between customers and sales, enhancing customer experience and engagement.
- Greeted guests and conducted showroom tours to enhance dealership engagement.
Event Assistant/Catering Coordinator
Dream Catchers 21
Sacramento County
02.2019 - 01.2021
- Managed event setup, food handling, staff assignments, and service operations
- Coordinated with team members to organize and execute seamless events
- Assisted in planning and coordinating catering services for events, contributing to overall event success
- Maintained high standards of cleanliness, food safety, and customer service
- Resolved operational issues during events, ensuring smooth guest experiences
Education
High School Diploma -
Hiram W. Johnson
Sacramento, CA06.2023
Skills
- Team leadership
- Leadership mentoring
- Employee onboarding
- Scheduling coordination
- Customer hospitality
- Customer Service
- Guest Relations
- Conflict Resolution
- Operational Coordination
- Operations
- POS Systems
- Cash Handling
- Operational management
- Order Management
- Inventory Systems
- Food Safety & Sanitation
- Sales Floor Management
- Store Operations
- Problem Solving
- Communication
- Team Collaboration
- Positive & Professional Attitude
Timeline
Front Shift Lead
Ono Hawaiian BBQ
10.2025 - Current
Specialty Sales Manager
Target
09.2023 - 09.2025
BDC Sales
Mercedes Benz
03.2021 - 01.2022
Event Assistant/Catering Coordinator
Dream Catchers 21
02.2019 - 01.2021
High School Diploma -
Hiram W. Johnson