Marc Grignon
New York City,New York
Summary
Driven and competitive customer service professional transitioning into sales with 4 plus years of high volume customer facing experience. Proven ability to influence purchasing decisions, handle objections confidently, and drive revenue through upselling and relationship building. Thrives in fast paced performance based environments and motivated by measurable results.
Overview
5
5
years of professional experience
Work History
Shift Lead Front of House
Nancy P's Café and Bakery
Bend, OR
06.2025 - 02.2026
- Led front of house revenue operations during high traffic shifts.
- Consistently drove incremental sales through upselling featured products and add ons.
- Built long term customer relationships to increase repeat business and loyalty.
- Handled customer objections and concerns in real time while maintaining a positive experience.
- Managed high volume phone and in person interactions daily.
- Took ownership of opening and closing operations and team accountability.
Server
Krab Krua
Eugene, OR
02.2025 - 06.2025
- Managed multiple customer accounts simultaneously in a fast paced environment.
- Identified customer needs quickly and recommended solutions to increase ticket size.
- Navigated objections and pricing concerns confidently.
- Maintained strong performance under pressure during peak hours.
Box Truck Driver
Cascade Ice
Bend, OR
03.2024 - 10.2024
- Managed independent territory route serving business customers.
- Built professional relationships with repeat accounts to ensure ongoing service retention.
- Demonstrated discipline, time management, and daily performance consistency.
- Problem solved logistical challenges independently to maintain customer satisfaction.
Server
Rapa Nui
Bend, OR
01.2023 - 08.2023
- Delivered consultative style service by identifying customer preferences and recommending premium items.
- Increased average check size through proactive upselling of specials and higher margin options.
- Maintained composure and professionalism in a high volume environment.
Shift Lead
Little Makana Shaved Ice Cart
Bend, OR
07.2021 - 09.2021
- Operated as on site lead responsible for daily revenue and customer experience.
- Encouraged add on purchases to increase overall sales per transaction.
- Handled high volume rushes while maintaining strong customer satisfaction.
Education
High School Diploma -
Summit High School
Bend, OR01.2021
Skills
- Outbound Communication
- Revenue Generation
- Upselling and Cross Selling
- Objection Handling
- Relationship Development
- High Activity Volume
- Pipeline Mindset
- Resilience and Coachability
- Team Leadership
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff development
Core Sales Skills
- Outbound Communication
- Revenue Generation
- Upselling and Cross Selling
- Objection Handling
- Relationship Development
- High Activity Volume
- Pipeline Mindset
- Resilience and Coachability
- Team Leadership
Timeline
Shift Lead Front of House
Nancy P's Café and Bakery
06.2025 - 02.2026
Server
Krab Krua
02.2025 - 06.2025
Box Truck Driver
Cascade Ice
03.2024 - 10.2024
Server
Rapa Nui
01.2023 - 08.2023
Shift Lead
Little Makana Shaved Ice Cart
07.2021 - 09.2021
High School Diploma -
Summit High School