Aaliya Driver
Nashville,TN
Summary
Results-oriented and customer-focused professional with extensive experience in sales, service coordination, and operations management. Proven ability to provide exceptional support to sales teams, enhance customer satisfaction, and improve operational efficiencies. Adept at fostering strong relationships with clients, vendors, and colleagues, ensuring effective communication and collaboration. A strong problem solver with exceptional organizational and decision-making skills, seeking to contribute to the success of Cat Financial by delivering high-quality sales operational support to Territory Managers and Dealer Finance Teams.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Metropolitan Nashville Public Schools
08.2023 - Current
- Provide operational support to teachers, administrators, and education teams in delivering quality educational services to students.
- Assist in preparing accurate and timely instructional materials and documents for teachers, administrators, and school teams.
- Analyze student data and performance records to ensure accurate and effective lesson planning and documentation.
- Prepare educational resources and materials outside of the classroom system, ensuring appropriate accommodations are provided.
- Support in the explanation of curriculum materials, educational programs, and behavioral management strategies to students, parents, and staff.
- Assist in communicating and clarifying educational objectives, student needs, and instructional strategies with teachers and other staff members.
Sales and Service Coordinator
Sephora
02.2022 - 08.2023
- Provide excellent customer service through strong client focus and collaboration, ensuring customer satisfaction aligns with business goals.
- Contribute to the planning and execution of all store events, ensuring effective communication with team members and customers.
- Support and execute company initiatives and promotions, ensuring timely and efficient implementation.
- Utilize strong organizational and planning skills to optimize store operations and meet set goals.
Front Desk Agent
McNeill Hotel Company
02.2022 - 08.2022
- Delivered exceptional guest service, resolving issues with creative solutions while escalating major concerns to management.
- Handled cash, credit, and debit transactions accurately and ensured detailed daily reconciliation of cash drawers.
- Utilized computer systems to verify customer information, process purchases, and provide information on hotel services.
- Managed guest check-ins and check-outs, providing assistance and answering inquiries regarding services, dining, and entertainment.
Store Manager, Co-Manager, and Sales Lead
Journeys / Genesco
08.2020 - 05.2022
- Led a sales team to exceed personal and store goals, delivering a fun, customer-centric shopping experience.
- Recruited, trained, and developed employees, fostering a collaborative and high-performance work environment.
- Managed store operations, ensuring adherence to loss prevention practices, scheduling policies, and store standards.
- Provided feedback, coaching, and accountability to team members, contributing to their professional development.
Team Lead and Social Media Manager
Plato's Closet Nashville (L2M)
03.2019 - 10.2020
- Led team members to achieve high-quality store standards, meeting sales and maintenance goals.
- Mentored junior team members and supported the management team to maintain a positive work environment.
- Managed transactions, merchandise restocking, and store displays in alignment with merchandising plans
- Managed brand awareness and reputation across social media platforms, increasing engagement and following.
- Developed original content and maintained a consistent posting schedule to promote store events and promotions.
- Monitored social media insights, adjusting strategies based on performance metrics to drive engagement.
Education
Completed Coursework Towards Bachelor Degree - Business Administration
Tennessee State University
Nashville, TNCompleted Coursework Towards Associate of Arts - Business Administration
Nashville State Community College
Nashville, TNHigh School Diploma -
McGavock High School
Nashville, TN05-2018
Skills
- Customer Service Excellence and Client Relationship Management
- Team Collaboration
- Time Management and Organization
- Analytical
- Problem-Solving
- Verbal and Written communication
- Attention to Detail
- Data Analysis
Timeline
Paraprofessional
Metropolitan Nashville Public Schools
08.2023 - Current
Sales and Service Coordinator
Sephora
02.2022 - 08.2023
Front Desk Agent
McNeill Hotel Company
02.2022 - 08.2022
Store Manager, Co-Manager, and Sales Lead
Journeys / Genesco
08.2020 - 05.2022
Team Lead and Social Media Manager
Plato's Closet Nashville (L2M)
03.2019 - 10.2020
Completed Coursework Towards Bachelor Degree - Business Administration
Tennessee State University
Completed Coursework Towards Associate of Arts - Business Administration
Nashville State Community College
High School Diploma -
McGavock High School
Similar Profiles
Ramia UptonRamia Upton
Teacher Educator at Metropolitan Nashville Public SchoolsTeacher Educator at Metropolitan Nashville Public Schools
Hunter DuncanHunter Duncan
Culinary Instructor at Metropolitan Nashville Public SchoolsCulinary Instructor at Metropolitan Nashville Public Schools
Merlene Jones BarlowMerlene Jones Barlow
Teacher (4th-7th Grades) at Metropolitan Nashville Public SchoolsTeacher (4th-7th Grades) at Metropolitan Nashville Public Schools