Aaliyah Bannister
Lakewood,WA
Summary
Have a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Marshalls
02.2021 - 08.2021
- Assisted customers with purchases and fitting room support
- Operated register and provided phone-based customer service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Agency Assistant
American Family Insurance
08.2025 - Current
- Optimized appointment scheduling, enhancing calendar efficiency and resource management.
- Implemented quality control, significantly reducing document preparation errors during proofreading.
- Processed incoming calls and mail, managing insurance check transactions effectively.
- Maintained accurate account data by entering and updating system records regularly.
- Resolved common issues and escalated complex problems for quicker resolutions.
Cashier
Safeway
10.2023 - 06.2024
- Enhanced customer satisfaction by delivering high-quality service in fast-paced environments.
- Resolved product inquiries, ensuring exceptional service and customer satisfaction.
- Accurately processed transactions using point-of-sale systems, ensuring efficiency.
- Maintained organized and clean checkout areas, improving overall customer experiences.
- Managed cash register operations, ensuring accurate cash drawers throughout shifts.
- Trained team members on operational procedures and customer service excellence.
Sales Associate
Forever21
09.2021 - 08.2024
- Enhanced customer satisfaction by delivering outstanding service and maintaining fitting room standards.
- Processed purchases with efficiency while operating the register and handling transactions.
- Boosted product appeal through designing and implementing eye-catching visual displays.
- Supported inventory management by maintaining store organization and cleanliness standards.
- Increased sales through engaging product demonstrations that heightened consumer awareness.
- Onboarded new team members, training them on brand messaging and customer interactions.
Education
Bachelor of Science - Psychology, Minor in Human Development
Washington State University
05-2025
Skills
- Cash Handling & Money Management
- Microsoft Word, PowerPoint, Excel
- Strong Communication & Interpersonal Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Data entry
- Verbal/written communication
Additional Information
- Committed volunteer with experience in both independent and team-based environments
- Passionate about helping others and creating positive community impact
Languages
English
Native or Bilingual
Timeline
Agency Assistant
American Family Insurance
08.2025 - Current
Cashier
Safeway
10.2023 - 06.2024
Sales Associate
Forever21
09.2021 - 08.2024
Sales Associate
Marshalls
02.2021 - 08.2021
Bachelor of Science - Psychology, Minor in Human Development
Washington State University