Aaliyah Bolomey
Wake Forest,NC
Summary
Shift Leader with a proven track record at Jersey Mikes, excelling in team leadership and customer service management. Expert in POS system operation and adept at resolving complaints, enhancing customer satisfaction significantly. Demonstrates a positive attitude and exceptional problem-solving skills, fostering a cohesive and efficient workplace environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jersey Mikes
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Host
Texas Roadhouse
11.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
International Studies
Wake Technical Community College
Raleigh, NCSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Training assistance
- Customer service management
- Team collaboration and leadership
- POS system operation
- Assigning work
- Safety processes and procedures
- Complaint resolution
Timeline
Shift Leader
Jersey Mikes
04.2024 - Current
Host
Texas Roadhouse
11.2022 - 02.2023
International Studies
Wake Technical Community College