Aaliyah Chisley

• Ensure that the DC SAFE shelter equipped with 30 apartment style units is running smoothly: conduct safety checks, collaborate with support staff, and facilitate building maintenance.
• Provide information, referrals, letters of recommendation, and broad-based advocacy for victims to increase their access to social service programs.
• Assist with coordination and facilitation of client intakes and exits as well as quality client interaction.
• Implement and enforce shelter rules.
• Support interns and volunteers.

• Confirmed and processed approximately 90 guests reservations per day by using a hotel management software system after verifying physical debit cards and ID's.
• Maintained clean and organized front desk areas to uphold polished company image.
• Answered and transferred approximately 40 telephone calls using a PBX telephone system.
• Informed and recommended guests about local restaurants, fun attractions in the surrounding area, and amenities the hotel offers.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

• Prepared approximately 100 customer orders for shipment by picking and packing merchandise, and labeling cardboard boxes.
• Worked safely around moving machinery following safety measures and guidelines.
• Performed inventory control, such as counting, and stocking merchandise.
• Scanned barcodes and inventory items with a radio frequency scanner.
• Assisted other warehouse departments when needed.

• Organized racks and shelves to maintain store visual appeal.
• Engage with customers to help meet their needs, and promote specific merchandise.
• Handled cash and card transactions efficiently ensuring accuracy in all financial exchanges such as returns, exchanges, and refunds in accordance with store policy.
• Contributed to an increase of yearly sales by 20%.
• Performed inventory and restocking assignments by unboxing shipment items, marking items with identification tags/stickers, and placing them neatly on shelves.
• Maintained knowledge about the latest styles, products, and hair techniques.
• Trained new employees.