Nazli Ali
Spring,TX
Summary
Highly motivated professional with a customer-focused approach and a talent for addressing concerns and driving positive outcomes. Seeking a challenging role that values hard work and dedication.
Overview
21
21
years of professional experience
Work History
Manager
Safe N Safe Trainers
Oshawa, Ontario
10.2022 - 07.2024
- Oversaw daily operations, maintaining efficiency and quality standards for the Advance commercial truck training and business consultation organization.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Organized special events, such as conferences and training sessions, for clients.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted customers with making payments and/or assisting with payment plan options.
- Prepared invoices, purchase orders, and expense reports according to company policies.
Medical Transcriptionist
Medi-Scribe
Chatham, Ontario
04.2014 - 01.2021
- Transcribed medical dictation from endocrinologist and gastroenterologist, including patient histories, physical examinations, and consultation reports.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
Medical Office Administrator
Scope Clinic
Brampton, Ontario
01.2014 - 03.2014
- Checking in patients, booking, and confirming appointments.
- Maintaining patients' medical charts.
Responsible for the smooth operation of the front desk: admissions, answering calls, and clerical duties. - Computer registration for all patients, multi-specialists' clinic.
Handling daily patient reports: faxing, data entry, and record management. - Explaining preparation instructions to patients for their colonoscopy procedure.
- Proofreading reports, doing medical screening for booking patients for the procedure, and explaining preparation instructions.
Patient Care Manager
Healthy Lifestyles Pvt. Ltd- Franchise of Ceragem
Lahore, Pakistan
06.2011 - 10.2012
- Presenting clients with Ceragem's therapeutic gem and thermal therapy principles and procedures. Booking appointments and following up with client referrals.
- Process and assist with management of confidential records for clients on admission.
- Enter, update, and maintain a high volume of client data into an electronic database.
- Answer high volume of telephone inquiries from clients, families, and service provider.
- Managing and scheduling staff in accordance with service requirements.
Content Expert-Supervisor Service Recovery Team
American Express Canada Inc.
Markham, Ontario
03.2003 - 05.2008
- Handling US business credit card accounts' escalated calls.
- Resolving card member issues, performing maintenance on accounts. Setting up disputes and card member retention.
- Consistently meeting company metrics such as average handling call time, issue resolution, decision quality and customer courtesy.
- Creating a positive client experience by understanding and meeting client needs quickly, professionally, and accurately.
- Worked in a multitasking environment where high attention to detail is required.
Education
Diploma - Medical Office Administration
Medix College of Healthcare
Brampton, ON, Canada01-2014
Diploma - AMI Montessori Diploma
Association Montessori Internationale
01-2013
Bachelor of Science -
University of Karachi
Karachi, Pakistan04-1992
Skills
- Client Relationship Management
- Conflict Resolution
- Strong Work Ethic
- Strong interpersonal skills
- Team Leadership and Motivation
- Patient Needs Assessment
- Billing Processes
- Documentation And Reporting
- Customer Service
- Strong Computer Skills
- Operations Management
Languages
English
Professional
Urdu
Professional
References
References available upon request.
Timeline
Manager
Safe N Safe Trainers
10.2022 - 07.2024
Medical Transcriptionist
Medi-Scribe
04.2014 - 01.2021
Medical Office Administrator
Scope Clinic
01.2014 - 03.2014
Patient Care Manager
Healthy Lifestyles Pvt. Ltd- Franchise of Ceragem
06.2011 - 10.2012
Content Expert-Supervisor Service Recovery Team
American Express Canada Inc.
03.2003 - 05.2008
Diploma - Medical Office Administration
Medix College of Healthcare
Diploma - AMI Montessori Diploma
Association Montessori Internationale
Bachelor of Science -
University of Karachi
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