Aaliyah Cooper
Shelby,Mississippi
Summary
Dynamic customer service representative with proven success at Pizza Hut, adept at managing high call volumes while ensuring exceptional customer satisfaction. Skilled in complaint handling and proficient in CRM software, I leverage my critical thinking abilities to resolve issues swiftly, fostering repeat business and enhancing the overall customer experience.
Overview
1
1
year of professional experience
Work History
CSR
Pizza Hut
11.2023 - 08.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business Administration
University of Southern Mississippi
Hattiesburg, MS05-2027
Associate of Arts - Business Administration
Coahoma Community College
Clarksdale, MS05-2025
High School Diploma -
Northside High School
Shelby, MS05-2023
Skills
- Phone Call experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Fast and critical thinking
- Handling Money
- Microsoft Excel
Timeline
CSR
Pizza Hut
11.2023 - 08.2024
Bachelor of Arts - Business Administration
University of Southern Mississippi
Associate of Arts - Business Administration
Coahoma Community College
High School Diploma -
Northside High School
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