Aaliyah Cruz
Albuquerque,NM
Summary
Proven track record in enhancing customer satisfaction and team efficiency. Excelled in leadership and multitasking, significantly improving service delivery through effective problem-solving and collaboration. Demonstrated expertise in customer service and workplace safety, contributing to a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Team Member
SUBWAY®Restaurants
08.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Cook
Saggios Restaurant
09.2023 - 07.2024
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Hostess/ Busser
Olive Garden Restaurant
04.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Education
High School Diploma -
Valley High School
Albuquerque, NM05.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Collaboration and Teamwork
- Cash Handling
- Cleaning
- Flexible Schedule
- Leadership Qualities
- Workplace Safety
- Organizing Work Stations
- Training and mentoring
- Active Listening
- Time Management
- Multitasking Abilities
- Excellent Communication
- Team building
Timeline
Team Member
SUBWAY®Restaurants
08.2024 - Current
Cook
Saggios Restaurant
09.2023 - 07.2024
Hostess/ Busser
Olive Garden Restaurant
04.2022 - 08.2023
High School Diploma -
Valley High School