Aaliyah Dalton

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Answer 50 plus incoming calls and provide accurate, friendly, and professional support

• Assist customers with scheduling, account questions, or updates on their tax return
• De-escalate customer concerns with patience and empathy
• Make outbound calls to follow up on inquiries or appointments
• Enter customer feedback and information into our systems accurately
• Assist with front desk coverage and mail/package distribution when needed
• Perform data entry and administrative support tasks
• Take on other duties as assigned to support the team

• Resolved customer inquiries efficiently through phone, email, and chat channels.

• Process application for students for Annual Enrollment
• Schedule and Conduct Interviews
• Handle 100 + inbound and outbound calls
• Customer Service
• High-volume data entry
• Provide professional or specialized services to a group of people who may not have the opportunity to access them

• Install and remove new and existing vending equipment. Complete minor vending equipment repairs.
• Test and monitor vending equipment to ensure proper function. Fill vending machines with merchandise in a manner conducive to sales.
• Encourage good customer relations through product promotion.
• Rotate perishable merchandise and minimize waste.
• Assist Mechanics, Drivers, and Customer Service Attendants as needed.
• Perform any other duties as specified by management.

• Responds to Pension Plan inquires
• Completes transaction(s) related to the customer's inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Maintain professional and courteous relationships with other staff members, current and prospective residents, and suppliers, vendors and professionals servicing the company.
• Act as receptionist for residents and visitors
• Answer, direct and return phone calls as necessary
• Type, distribute and file correspondence and resident certification paperwork
• Update and maintain all resident log books, phone lists, and emergency contact information
• Stay well-versed in company policies and procedures
• Process and complete residential applications in property management software program (Onesite)
• Process and complete residential applications in property management software program (Onesite)
• Perform any other duties which may be assigned by Property Manager and/or Regional Property Manager

• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer's inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer's inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Operate the cash register, scan items, bag merchandise and make/provide change for purchases.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol.
• Maintain cleanness of front end.

• Prep ingredients, take orders and provide outstanding customer service.
• Accurately process transactions using POS system.

• Greeting customers, submitting orders, and operating the cash register.
• In some cases, food preparation and drive-thru duties and restock for next shift.
• Cleaning and stocking dining room