Alejandra Villarreal
El Paso
Summary
Dependable professional with a proven track record of success, demonstrating attention to detail and a proactive approach. Highly motivated with a strong work ethic and adaptability, excelling in fast-paced environments. Exceptional interpersonal skills enhance collaboration and communication. Capable of mastering new skills quickly and working effectively without supervision.
Overview
7
7
years of professional experience
Work History
Rep 3, Customer Service Tech Support
Charter Communications, Spectrum
El Paso
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Content Moderator
Teleperformance USA
El Paso
07.2023 - 09.2023
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
Trainer
Teleperformance USA
El Paso
04.2023 - 07.2023
- Created and offered additional materials to enhance training.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
Customer Service Team Manager
Alorica
El Paso
10.2019 - 03.2023
- Reviewed daily, weekly, monthly reports on team performance against KPIs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided regular performance feedback and coaching to team members.
Customer Service Lead
Alorica
El Paso
02.2019 - 10.2019
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Facilitated team support in addressing customer escalations and identified solutions for customer concerns.
Customer Service Representative
Alorica
El Paso
08.2018 - 02.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Human Resources
Southern New Hampshire University
Hooksett, NH12-2027
Associate of Science - Biology
El Paso Community College
El Paso, TX01-2019
Skills
- Strong interpersonal and communication skills
- Multitasking Abilities
- Friendly, positive attitude
- Flexible and adaptable
- Organization and time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Keys to Success Bronze- September 17, 2024
- Keys to Success Silver- October 22,2024
- Keys to Success Bronze- November 6,2024
- Keys to Success Bronze- January 6, 2025
- Keys to Success Silver- April 21, 2025
Timeline
Rep 3, Customer Service Tech Support
Charter Communications, Spectrum
02.2024 - Current
Content Moderator
Teleperformance USA
07.2023 - 09.2023
Trainer
Teleperformance USA
04.2023 - 07.2023
Customer Service Team Manager
Alorica
10.2019 - 03.2023
Customer Service Lead
Alorica
02.2019 - 10.2019
Customer Service Representative
Alorica
08.2018 - 02.2019
Bachelor of Science - Human Resources
Southern New Hampshire University
Associate of Science - Biology
El Paso Community College
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