Aaliyah De Los Santos
Summary
Motivated and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant/Office Coordinator
Eye and health
New York
03.2024 - Current
- Coordinated communication between healthcare providers and patients effectively.
- Organized files, developed spreadsheets, faxed reports, and scanned documents while maintaining an orderly front desk and reception area.
- Managed scheduling for patient appointments and staff meetings.
- Provided administrative support for insurance claims processing and verifications, ensuring timely and accurate handling of documentation.
- Managed incoming calls, directing inquiries to appropriate staff members with efficiency.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Organized and maintained patient records using electronic health systems.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained inventory of office supplies and ordered materials as needed for operations.
Office Patient care coordinator/filler
Lemed Pharmacy
01.2023 - 02.2024
- Listen to patients and ensure their needs are being addressed
- Provided complete patient assessments and communicated with patients to understand medical history
- Answered incoming calls and addressed patient inquiries with professionalism and empathy.
- Maintain accurate patient logs, detailing conversations in patients record/profile
- Contacted patients for monthly follow-ups regarding new prescriptions and prescription refills
- Collected and organized medical records to ensure accurate patient information management.
- Set up and manage paper or electronic filing systems, recording information, updating profiles and maintaining documents
- Protects patient confidentiality by securing protected health information resulting in compliance with HIPAA regulations
- Measures dosages and count out medication amounts accurately to fill prescriptions
- Coordinated patient appointments and managed schedules to enhance operational efficiency.
- Collaborated with healthcare providers to ensure accurate medication dispensing.
- Maintained patient records and updated information in the system regularly.
- Handled insurance claims and verified coverage for prescribed medications.
- Coordinated follow-up visits and scheduled patient appointments.
- Fostered a welcoming environment for patients, families, and staff through dedicated customer service.
RECEPTIONIST
NEW LOOK SALON
06.2019 - 10.2020
- Delivered outstanding customer service by addressing inquiries and resolving issues effectively.
- Arranged billing and customer records systematically to enhance efficiency in file management.
- Handled customer inquiries promptly and courteously to ensure a positive experience.
- Enforced office security by implementing safety and COVID-19 protocols and managing access control.
Education
HUdson HIghschool of learning technologies
REGENTS 09.2018 - 06.2022
Skills
- Office Administration
- Scheduling
- Appointment scheduling
- Payment Collection
- Filing and Recordkeeping
- Data Management
- HIPAA Compliance
- Customer service
- Microsoft Office proficiency
- Organizational Skills
- Time Optimization
- Multi-tasking
- Meeting Preparation
- Patient Flow Management
- Telephone etiquette
- Problem solving
- Peer review participation
- Insurance Practices
Languages
Timeline
Administrative Assistant/Office Coordinator
Eye and health
03.2024 - Current
Office Patient care coordinator/filler
Lemed Pharmacy
01.2023 - 02.2024
RECEPTIONIST
NEW LOOK SALON
06.2019 - 10.2020
HUdson HIghschool of learning technologies
09.2018 - 06.2022