Aaliyah Franklin Joyce
Chicago,IL
Summary
Energetic Banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Achieved a notable increase in client satisfaction and operational accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Banker
Bank of America
Chicago, IL
10.2023 - 07.2025
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
Front Desk Receptionist
Community MD Medical Center
Atlanta, GA
12.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Bank Teller
Chase Bank
Hillside, IL
05.2018 - 10.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
Education
Basic Studies
Malcolm X College
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Attention to Detail
- Consumer banking
- Relationship building
Timeline
Banker
Bank of America
10.2023 - 07.2025
Front Desk Receptionist
Community MD Medical Center
12.2022 - 04.2023
Bank Teller
Chase Bank
05.2018 - 10.2022
Basic Studies
Malcolm X College