Aaliyah Griffin
Lenoir,NC
Summary
Dynamic leader with proven expertise in staff training and customer service excellence, honed at Dairy Queen Grill & Chill. Skilled in cash handling and team motivation, I excel in fostering high-performance cultures. My approach has significantly enhanced customer satisfaction and team efficiency, showcasing a blend of hard and soft skills pivotal for high-stakes environments.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Team Trainer
Taco Bell
01.2023 - 05.2024
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Hibriten High School
Lenoir, NC12-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Staff training
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Cross-training
- Team leadership and supervision
- Shift paperwork completion
- Multitasking and organization
Timeline
Shift Leader
Dairy Queen Grill & Chill
06.2024 - Current
Team Trainer
Taco Bell
01.2023 - 05.2024
High School Diploma -
Hibriten High School
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