Aaliyah Hubbard
Customer Service Representative
Indianapolis,IN
Summary
I'm a highly self- motivated customer service professional with a proven track record at Freedom Mortgage Corporation, excelling in complaint resolution and account updating. Known for building empathetic client relationships and consistently exceeding service standards. Skilled in technical support and adept at multitasking, ensuring exceptional customer experiences in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Freedom Mortgage Corporation
02.2020 - 12.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Inbound and Outbound calls
- Hybrid Remote
- Provided informational home loan options
Call Center Customer Service Agent
Lowes Call Center
09.2016 - 11.2019
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Support Agent
Insatiable Lingerie
10.2014 - 07.2016
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
GED -
Atterbury Job Corps
Edinburgh, INCertificate - Office Administration
IndyPendence Job Corps
Indianapolis, INCertificate - Certified Medical Administrative Assistant
Stepful
New York, NY11-2024
Skills
- Account updating
- Complaint resolution
- Sales closing
- Call logging
- Empathy
- Patient
- Inbound and Outbound calls
- Organization
- Multitasking
- Technical support
- Communicating with clients
- Calm disposition
Timeline
Call Center Representative
Freedom Mortgage Corporation
02.2020 - 12.2024
Call Center Customer Service Agent
Lowes Call Center
09.2016 - 11.2019
Customer Service Support Agent
Insatiable Lingerie
10.2014 - 07.2016
GED -
Atterbury Job Corps
Certificate - Office Administration
IndyPendence Job Corps
Certificate - Certified Medical Administrative Assistant
Stepful
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