Dedicated Healthcare Virtual Assistant specializing in enhancing operational efficiency and compliance within fast-paced healthcare settings. Expertise in claims support, scheduling, and meticulous data management drives seamless administrative processes and superior client satisfaction. Committed to empowering healthcare teams by streamlining workflows and ensuring HIPAA adherence.
Hi, I’m
Aaliyah Lane
Baton Rouge,United States
Summary
Overview
5
years of professional experience
6
years of post-secondary education
Work History
Aaliyah Virtual Solutions LLCBaton Rouge, Louisiana
Virtual Assistance | Founder
10.2025 - Current
Job overview
- Provided virtual administrative and operations support to enhance efficiency for small businesses and healthcare clients.
- Managed email inboxes, calendars, scheduling, and client communications, increasing organization and response times.
- Assisted healthcare team with administrative tasks to improve workflow efficiency. including claims support, insurance documentation, and record organization.
- Perform accurate data entry, document preparation, and reporting using.
Blue Cross Blue Shield of LouisianaBaton Rouge, Louisiana
Customer Advisor
01.2025 - Current
Job overview
- Conducted regular reviews of clients' insurance coverage to identify gaps and recommend optimal solutions.
- Collaborated with insurance carriers to customize policies that align with client needs.
- Facilitated clients' claims processing and provided follow-up support for effective outcomes.
- Maintained detailed client records to ensure accurate and timely service.
- Managed policy renewals and amendments to maintain client satisfaction and compliance.
- Stay updated on insurance industry trends and products.
Autumn Lake LLCBaton Rouge, Louisiana
Home Health Aid
05.2024 - 12.2024
Job overview
- Administered medications according to prescribed schedules and guidelines.
- Supported clients with daily living activities and personal care to promote independence and comfort.
- Provided companionship and emotional support to enhance client wellbeing.
- Documented visits and communicated patient condition and progress to supervisor, nursing staff, and family members.
Baton Rouge General Medical CenterBaton Rouge, United States
Employee Health Operations
06.2022 - 04.2024
Job overview
- Orchestrated pre-employment screenings, immunizations, TB testing, and return-to-work clearances, ensuring alignment with organizational policies and healthcare regulations.
- Partnered with HR, occupational health providers, and clinical staff to streamline onboarding and compliance tracking.
- Monitored vaccination and compliance status, proactively closing documentation gaps to ensure regulatory adherence.
- Maintained confidential employee health records with HIPAA-compliant data entry, timely updates, and accurate documentation.
- Provided administrative support through scheduling, data entry, reporting, and audit preparation, contributing to operational effectiveness.
AloricaBaton Rouge, Louisiana
Customer Service Representative
06.2021 - 05.2022
Job overview
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
- Assisted with billing, claims, and account issues.
- Facilitated increased customer return rates through effective account support.
- Documented interactions accurately in CRM systems.
- Ensured confidentiality of sensitive customer information.
- Met performance metrics and quality standards.
Education
Colorado Technical UniversityColorado Springs
Master's degree from Healthcare management and Leadership
01.2021 - 12.2024
University Overview
- Graduated with Honors
- Summa Cum Laude Graduate
- GPA: 3.9
Independence UniversitySalt Lake City
Bachelor's degree from Health/Health Care Administration/Management
01.2019 - 01.2021
University Overview
- Summa Cum Laude Graduate
- GPA: 3.7
Skills
- File Management
- Record Keeping
- Healthcare operations management
- Independent
- EHR
- Trust building with patient & providers
- Performance monitoring
- Customer service excellence
- Microsoft Office
- EPIC
- Claims processing platforms
- Clear verbal & written communication
- Manage multiple task
Hobbies and Interests
Hobbies and Interests
- Reading Books
- Volunteering or community service
- Cooking or meal prep
Timeline
Virtual Assistance | Founder
Aaliyah Virtual Solutions LLC
10.2025 - Current
Customer Advisor
Blue Cross Blue Shield of Louisiana
01.2025 - Current
Home Health Aid
Autumn Lake LLC
05.2024 - 12.2024
Employee Health Operations
Baton Rouge General Medical Center
06.2022 - 04.2024
Customer Service Representative
Alorica
06.2021 - 05.2022
Colorado Technical University
Master's degree from Healthcare management and Leadership
01.2021 - 12.2024
Independence University
Bachelor's degree from Health/Health Care Administration/Management
01.2019 - 01.2021