Aaliyah Lopez Guerrero
Spring,TX
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and result-driven approaches. Highly reliable with excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Agent
La Familia Auto Insurance
12.2024 - Current
- Assisted call-in customers with questions and new policies.
- Supported team in achieving monthly sales targets through proactive outreach
- Participated in training sessions to improve sales techniques and customer interaction
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Sales Associate
Ross Dress for Less
02.2024 - 12.2024
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, to ensure accuracy in cash handling.
- Maintained organized merchandise displays to promote products and drive sales.
- Provided exceptional customer service by resolving issues and addressing concerns promptly.
- Conducted inventory checks and restocked shelves to maintain optimal product availability.
Server
Lupe Tortilla
05.2023 - 02.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, maintaining high standards of guest satisfaction.
- Assisted in training new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Overnight Supervisor
Shell Gas Station
02.2022 - 05.2023
- Supervised overnight operations, ensuring compliance with safety standards and company policies.
- Trained new team members on operational procedures and best practices to maintain efficiency.
- Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
- Monitored inventory levels, facilitating timely restocking of essential supplies for uninterrupted operations.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
Sales Associate
IKEA
06.2021 - 02.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Cashier
Kroger
10.2019 - 03.2021
- Process transactions accurately using point-of-sale systems.
- Maintain organized cash register and ensure balanced drawers.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Assist with inventory management by restocking shelves as needed.
- Implement efficient checkout processes to reduce wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Scarborough Highschool
Houston, TX05-2020
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Building rapport
- Business development
- Closing sales
- Expense reporting
- Account management
- Time management
Certification
- Licensed Car Insurance Agent
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Agent
La Familia Auto Insurance
12.2024 - Current
Sales Associate
Ross Dress for Less
02.2024 - 12.2024
Server
Lupe Tortilla
05.2023 - 02.2024
Overnight Supervisor
Shell Gas Station
02.2022 - 05.2023
Sales Associate
IKEA
06.2021 - 02.2022
Cashier
Kroger
10.2019 - 03.2021
High School Diploma -
Scarborough Highschool