Aaliyah Noh Hughes
12506 York Ave,CA
Summary
Dynamic retail professional with a proven track record at Macy's, excelling in customer service and relationship building. Adept at cash handling and enhancing sales through effective product recommendations. Recognized for boosting customer satisfaction and consistently meeting sales goals while maintaining a professional appearance and a flexible schedule.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Macys Department Store
10.2024 - 02.2025
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Supported store management in planning and executing seasonal promotions and sales events.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Cashier
Rainbow Shops
11.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Sales Associate
TJX Companies
12.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Lloyd High School
Inglewood, CASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- FLUENT IN LANGUAGE
- Customer needs assessment
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Sales Associate
Macys Department Store
10.2024 - 02.2025
Cashier
Rainbow Shops
11.2022 - 03.2023
Retail Sales Associate
TJX Companies
12.2021 - 05.2022
Lloyd High School
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