Aaliyah Oats
Winder,Georgia
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Northside Hospital
Lawrenceville, GA
05.2023 - 11.2023
- Implement care for five elderly patients and maintain confidentiality standards
- Communicate with patients and family members to provide resources on aging-related conditions
- Assist patients with daily living activities
Customer Service
Piedmont Athens Regional
Athens, Ga
01.2021 - 01.2022
- Collect blood samples using venipuncture or capillary puncture procedures
- Educate blood donors about procedure in a professional manner and answer questions
- Perform analysis with attention to detail to assist with blood transfusions
- Interview donors to collect information and enter data into the computer system
- Adhere to blood handling and safety procedures to ensure compliance.
Customer Service
Northeast Georgia Medical Center
01.2020 - 01.2021
- Interviewed new patients and collected needed medical and insurance information
- Entered patient data into the hospital’s electronic system
- Called insurance and verified coverage.
Education
High School Diploma -
Peachtree Ridge High School
Skills
- Strong focus on good customer service delivery
- Solid skill at patient registration procedures, data entry and patient interviewing
- Strong telephone, communication abilities, and interpersonal skills
- Good knowledge of medical terminology, patient confidentiality and HIPAA rules
- Clear understanding of insurance options that are available to patients
Certification
- Patient care technician
- CHAA Certification through the National Association of Healthcare Access Management
- EMR
Timeline
Customer Service
Northside Hospital
05.2023 - 11.2023
Customer Service
Piedmont Athens Regional
01.2021 - 01.2022
Customer Service
Northeast Georgia Medical Center
01.2020 - 01.2021
High School Diploma -
Peachtree Ridge High School
- Patient care technician
- CHAA Certification through the National Association of Healthcare Access Management
- EMR