Aaliyah Padilla
New Bedford,MA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Analytical and strategic Certified Nurse Assistant with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Northbridge Communities
12.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented patient information and care activities in electronic health record.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Customer Service Associate
Dicks Sporting Goods
02.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Associate
Victoria's Secret & PINK
09.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
Retail Sales Associate Cashier
Aeropostale
04.2018 - 08.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
Smoothie Barista
Tropical Smoothie
11.2017 - 06.2018
- Prepared and served juices and blended drinks.
- Created quality beverages for customers following recipes and presentation standards.
- Maintained, operated, set up and cleaned food preparation equipment.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Solved problems, finding possible causes and taking action to correct.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06.2019
A Year of Study - Business Administration
University of Massachusetts - Dartmouth
North Dartmouth, MAAssociate of Science - Health Sciences
Bristol Community College
Fall River, MA05.2022
Skills
- Documenting Behaviors
- Activities of Daily Living (ADL) Support
- Money Handling
- Multitasking Strengths
- Light Housekeeping
- Dementia and Alzheimer's Knowledge
- Quick Problem Solver
- Responding to Emergencies
- Electronic Recordkeeping
- Sales and Marketing
- Serve Customers
- Teamwork and Collaboration
- Companionship and Emotional Support
- Customer Satisfaction
- Customer Needs Assessments
- Customer Relationships
- Safety
Timeline
Certified Nursing Assistant
Northbridge Communities
12.2021 - Current
Customer Service Associate
Dicks Sporting Goods
02.2020 - 11.2021
Sales Associate
Victoria's Secret & PINK
09.2019 - 03.2020
Retail Sales Associate Cashier
Aeropostale
04.2018 - 08.2019
Smoothie Barista
Tropical Smoothie
11.2017 - 06.2018
High School Diploma -
New Bedford High School
A Year of Study - Business Administration
University of Massachusetts - Dartmouth
Associate of Science - Health Sciences
Bristol Community College
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