Aaliyah Perez
Oklahoma City,OK
Summary
Personable and positive individual with strong communication skills and focus on customer satisfaction. Committed to enhancing client relationships and providing exceptional service to achieve high levels of customer satisfaction. Developed leadership and team management skills in fast-paced customer service environment. Expertise in conflict resolution and operational efficiency, adaptable to diverse work settings. Looking to transition into new field with focus on leveraging transferrable skills for impactful results.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
Teapioca Lounge
Oklahoma City, OK
08.2022 - Current
- Led team during peak hours, ensuring efficient service and customer satisfaction.
- Trained new baristas on beverage preparation and customer service protocols.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented quality control measures to enhance beverage consistency and taste.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Crew Member
Coldstone Creamy
Oklahoma City, OK
01.2022 - 08.2022
- Assisted customers with orders, ensuring accurate and efficient service.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Operated kitchen equipment following safety protocols and guidelines.
- Collaborated with team members to meet peak service demands effectively.
Education
No Degree - Business
Oklahoma City Community College
Oklahoma City, OK05-2029
High School Diploma -
Northwest Classen High School
Oklahoma City, OK05-2025
Skills
- Cash handling proficiency
- Cleanliness standards
- Customer service
- Critical thinking
- Customer relations
- Strong numeracy skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Shift Lead
Teapioca Lounge
08.2022 - Current
Crew Member
Coldstone Creamy
01.2022 - 08.2022
No Degree - Business
Oklahoma City Community College
High School Diploma -
Northwest Classen High School