Aaliyah Ponce
San Jose,CA
Summary
Customer-focused professional with 3 years’ experience, cash handling and in high-volume settings. Proven ability to enhance sales through effective cross-selling, achieving a 20% increase per ticket. Adept at multitasking in fast-paced environments while maintaining attention to detail and ensuring exceptional service standards.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
San Jose, CA
07.2022 - Current
• Upsell seasonal promotions, contributing to a 20% or higher increase per ticket.
• Proactively creating and building relationships with customers
• Remaining detail oriented and adaptive to constant changing Starbucks standards
• Support the highest standard of conduct and service to support companies’ reputation.
Key Holder
My Milkshake
San Jose
12.2024 - 04.2025
• Multi-tasking in a high volume setting
• Balance register drawer and completed end-of-day reconciliation reports
• Responsible for closing procedures
• Handled customer inquiries via phone
Education
High School Diploma -
Santa Teresa
San Jose, CA06.2022
Skills
Cash Handling & Drawer Reconciliation
Transaction Accuracy & Attention to Detail
Customer Relationship Building & Conflict Resolution
Multitasking in Fast-Pace Environment
Cross-Selling & Product Recommendations
Time Management & Shift Prioritization
RECOGNITION
• Partner Of The Quarter, Starbucks (Nov 22)- Selected from 15+ partners for top customer-satisfaction scores.
• Commended by Regional Director for “outstanding customer performance and exemplary teamwork.”
Timeline
Key Holder
My Milkshake
12.2024 - 04.2025
Barista
Starbucks
07.2022 - Current
High School Diploma -
Santa Teresa