Aaliyah Powell
Shreveport,LA
Summary
Dedicated worker in any environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
13
13
years of professional experience
Work History
Laundry Operator / Laundry Sorter
Willis Knighton North
Shreveport
09.2018 - Current
- Maintained cleanliness and organization of laundry area to uphold safety standards.
- Monitored machine performance, troubleshooting issues to minimize downtime.
- Implemented quality control measures to guarantee proper cleaning and finishing of items.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Patient Access Representative
Willis Knighton Pierremont
Shreveport, LA
09.2019 - 10.2022
- Supported billing department by preparing invoices and processing payments.
- Safeguarded patient privacy with consistent adherence to HIPAA protocols.
- Facilitated patient registration processes to ensure timely access to services.
- Managed insurance verification and eligibility checks for incoming patients.
Credit Card Customer Service Representative
TELEPERFORMANCE CALL CENTER
Shreveport, LA
01.2017 - 08.2018
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
- Updated customer accounts with accurate information after each interaction.
- Referred customers to appropriate departments or personnel to swiftly resolve issues.
Management
PIZZA HUT
Shreveport, LA
01.2013 - 12.2016
- Facilitated communication between employees and management.
- Helped with warehousing and inventory management.
- Utilized software systems for claim processing and shipment’s.
- Prepared and submitted budget estimates and progress and cost tracking reports.
Education
High School - undefined
C.E Byrd High School
Shreveport, LA05.2013
Skills
- Communication skills
- Critical thinking
- Customer service
- Medical billing
- Excellent communication
- Time management abilities
- Multitasking
- Interpersonal communication
- Revenue growth
- Computer skills
- Strong work ethic
- Report preparation
- 50 WPM typing speed
- Healthcare system navigation
- Problem-solving abilities
- Active listening
- Analytical thinking
- Machine operation
- Efficient sorting
- Safety procedures
- Problem-solving
- Attention to detail
LANGUAGES
English
Timeline
Patient Access Representative
Willis Knighton Pierremont
09.2019 - 10.2022
Laundry Operator / Laundry Sorter
Willis Knighton North
09.2018 - Current
Credit Card Customer Service Representative
TELEPERFORMANCE CALL CENTER
01.2017 - 08.2018
Management
PIZZA HUT
01.2013 - 12.2016
High School - undefined
C.E Byrd High School