Summary
Overview
Work History
Education
Skills
Interests
Extracurricular activities
superior at the state level for color guard in high school
Work Availability
Timeline
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Aaliyah pride

Leesburg,Florida

Summary

Dynamic team player with a proven track record at Chick-fil-A, excelling in customer service and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in POS systems and maintaining organized workstations, contributing to a productive and efficient team environment. Adaptable and reliable, committed to achieving team goals.

Personable and positive, with natural ability to create welcoming environment and connect with guests. Possesses solid understanding of customer service principles and effective communication skills. Aiming to enhance guest experiences and contribute to smooth and efficient service operation.

Developed strong interpersonal and communication skills in busy, customer-focused environment. Excel in creating positive guest experiences and managing multiple tasks efficiently. Seeking to apply these transferable skills in new field to contribute to team success and achieve impactful results.

Overview

2
2
years of professional experience

Work History

Team Member

Chick-fil-A
06.2023 - 08.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

Associate of Arts - Elementary Education

Lake Sumter State College
Leesburg, FL
05-2029

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cleaning
  • Flexible schedule
  • Creativity and innovation
  • Organizing work stations
  • Goal setting and achievement
  • Complex Problem-solving
  • Complaint resolution
  • Relationship building
  • Equipment operation
  • Equipment maintenance
  • Willingness to learn
  • Adaptability and flexibility
  • POS systems
  • Point-of-sale system
  • Multitasking
  • Active listening
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Decision-making
  • Process improvement
  • Problem-solving abilities
  • Reliability
  • Teamwork

Interests

  • Music
  • Acting and Theater
  • Dance
  • Camping
  • Volunteering
  • Passionate about balancing physical health with mental and emotional wellness

Extracurricular activities

In high school I was in drama club, choir, and color guard/band. i have now done a kids camp for a week where i was a small group leader. I did about one year of drama club, About 3 of choir, and about two for color guard and 5 of band. I have also taken professional vocal lessons since i was 9 years old.

superior at the state level for color guard in high school

before going to the state level you had to compete at districts, and at districts you had to meet a certain level of expectations, standards, and get a high rating of a superior to advance to states. the ratings from lowest to highest are as follows: poor, fair , good, excellent, superior. The leesburg high school color guard got not only the highest level ratings at the district level but also at the state level (we got superior at both). A superior level performance, is a performance that is very little to no errors, completely on beat, completely synchronized, and had an outstanding amount of skills. examples are various tosses and movements with the flag, and various skills in dancing. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Member

Chick-fil-A
06.2023 - 08.2025

Associate of Arts - Elementary Education

Lake Sumter State College