Aaliyah Scales
Nashville,TN
Summary
Dynamic Office Administrator with proven expertise and enhancing customer satisfaction through effective communication and problem-solving. Skilled in data entry and document management, I significantly reduced administrative errors while safeguarding confidential information, fostering loyalty and trust among clients and colleagues alike.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Centerstone Community Mental Health Center
Nashville, TN
08.2022 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes and emails.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Lead Receptionist
Bridgestone Headquarters
Nashville, TN
01.2019 - 08.2022
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
- Facilitated new client onboarding by preparing and distributing welcome kits, contributing to building long-lasting relationships.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
Amazon
Virtual
09.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Lebanon High School
Lebanon, TN2016
Skills
- Data entry
- Document management
- Report generation
- Financial processing
- Record keeping
- Customer relationship management
- Effective communication
- Time management
- Confidentiality protocols
- Multi-line phone systems
- Task prioritization
- Problem-solving
- Customer service
- Organizational skills
Timeline
Medical Receptionist
Centerstone Community Mental Health Center
08.2022 - 03.2025
Lead Receptionist
Bridgestone Headquarters
01.2019 - 08.2022
Customer Service Representative
Amazon
09.2017 - 12.2019
Lebanon High School