Aaliyah Shuman
Brooklyn,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Team Member
Target
10.2016 - Current
- As a customer service team member you are required to possess a welcoming and helpful attitude toward guests and other team members
- Used and adapted to current technology needs
- The position involved fast, critical thinking skills which assisted in responding to guest questions
- Review and prepare customers' online orders
- Interacted with customers when they arrived to pick up their online orders
- Able to handle cash register operations
- Provide exceptional guest services customizing each experience and anticipating their needs
Office Intern
NYC Department of Health
Manhattan, NY
01.2015 - 01.2017
- Communicate/interact with customers providing information on how to access services
- Knowledgeable of NYC policies and procedures which are required to provide excellent customer services
- Respond to customers, by phone, responding to informational questions and processes
- Respond to customers, using Outlook, attaching application and information that can assist them in accessing services
- Review requests that are submitted with documentary evidence, determine eligibility and approve applications
- Organized physical files, and reports
- Monitored office supplies inventory and placed orders when necessary.
- Supported senior management with scheduling appointments, creating agendas, and taking notes during meetings.
- Answered telephones, directed calls, and took messages.
- Assist master calendar, including setting appointments with customers and informing staff of meetings.
- Assist reception area and scheduled appointments.
Exam Monitor
Department of City Wide Administrative Services
01.2015 - 01.2016
- Apply excellent customer service communication skills in a reserved test environment
- Review documentation, valid ID, test appointments and ensure they are following DCAS policies and procedures
- Distribute and collect test materials, test supplies and test booklets
- Sequence and organize test materials
- Fingerprint candidates
- Visual inspection of classrooms while exams are administered
- Follow/read test related instructions to respond to applicant's questions
Poll Worker Clerk
NYC Board of Elections
09.2014 - 11.2014
- As a poll worker you are expected to arrive at your designated time, respect the voter's rights and all people regardless of party, culture, race, ethnicity, language, gender, age, disability, religion, or family background and represent the Board of Elections appropriately and professionally always
- Visit community members in their homes and complete registration applications for voting in the 2014 election
- Use the Street Finder and Poll Site List to direct voters to their correct poll sites
- Provide excellent customer services as an Election worker to ensure that elections are a success
- Prepare the polling place for voting
- Assist with and set up voting equipment
- Demonstrate voting procedures to the voters
Education
High School Diploma -
Bassi I High School
Bridgeport, CT06-2014
Skills
- Basic computer literacy skills
- Organizational skills
- Planning and scheduling skills
- Time management skills
- Verbal and written communication skills
- Critical thinking skills
- Quick learning skills
- Detail-oriented
- Excel
- Microsoft Word
- Evers program
Timeline
Customer Service Team Member
Target
10.2016 - Current
Office Intern
NYC Department of Health
01.2015 - 01.2017
Exam Monitor
Department of City Wide Administrative Services
01.2015 - 01.2016
Poll Worker Clerk
NYC Board of Elections
09.2014 - 11.2014
High School Diploma -
Bassi I High School