Aaliyah Silva

Carrabbas Italian grill

Orlando, Florida

05.2025 - 07.2025

Greeted and seated guests promptly to enhance dining experience.
Managed waitlists efficiently during peak hours to optimize seating arrangements.
Provided menu information and recommendations to assist guest decisions.
Coordinated with servers to ensure timely service for all tables.
Maintained cleanliness of entrance area to create welcoming atmosphere.
Assisted in training new hosts on procedures and customer service standards.
Handled guest inquiries and resolved issues with professionalism and courtesy.
Collaborated with team to improve workflow during busy shifts at restaurant.
Greeted guests and gathered information to seat groups or place on waitlist.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Managed incoming calls during busy shifts.
Took reservations over phone and in person.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Provided customers with accurate wait times and monitored waiting list.
Contributed to team efforts by accomplishing related tasks as needed.
Assisted other departments when needed such as bussing tables or delivering food orders.
Accommodated guests with children and special needs to promote comfortable dining experience.