AALIYAH STEAN-TURNER
Chicago,Illinois
Summary
A Security-focused and diligent Guard skilled at protecting personnel and premises. Also a multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Diplomatic, personable, and adept at managing stressful situations. Seeking to obtain more knowledge and pursue a career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Allied Universal
04.2022 - Current
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
Floor Associate
Hy-Vee Drugstore
10.2018 - 01.2019
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers and helped locate merchandise and suggested suitable options
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Kept track of inventory data via spreadsheet
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Sales Clerk
Forman Mills
07.2021 - 03.2022
- Readied items for sales floor stocking by affixing tags and preparing shelf labels, adding promotions and discount changes as advised
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Supported loss prevention goals by monitoring shopper behavior
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Education
High School Diploma -
Carl Schurz High School
Chicago, Illinois01.2020
Skills
- Sales
- Product Knowledge
- Safety and Security
- Store Merchandising
- Bagging Knowledge
- CPR Proficiency
- Accurate Money Handling
- Interpersonal Communication Skills
- Responding to Emergencies
- Cash Register Operation
- Problem Solving Strength
- Public Interaction
- People Skills
- Emergency Protocol
- Emotional Control
- Surveillance and Patrolling
Certification
PERC Card
Timeline
Unarmed Security Guard
Allied Universal
04.2022 - Current
Sales Clerk
Forman Mills
07.2021 - 03.2022
Floor Associate
Hy-Vee Drugstore
10.2018 - 01.2019
High School Diploma -
Carl Schurz High School