ZAKYA BLALOCK
Atlanta,GA
Summary
Dedicated and highly observant Security Specialist with experience maintaining secure environments while delivering exceptional customer service. Skilled in surveillance monitoring, incident response, conflict de-escalation, access control, and enforcing safety procedures with professionalism and composure. Strong ability to assess situations quickly, communicate effectively with the public, and build positive relationships with clients, residents, and visitors. Recognized for remaining calm under pressure, handling sensitive situations with discretion, and creating a safe, welcoming atmosphere through both strong security awareness and outstanding interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Allied Universal Security Services
Atlanta, GA
07.2024 - 12.2025
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify and address security risks promptly.
- Responded effectively to incidents, maintaining calm and ensuring safety of personnel.
- Documented daily activities and irregularities in detailed reports for management review.
- Collaborated with law enforcement during emergencies to enhance response efforts.
- Provided exceptional customer service by assisting visitors and addressing inquiries professionally.
- Trained new staff on security protocols and emergency procedures for improved team efficiency.
- Utilized surveillance systems to monitor activities and support incident investigations thoroughly.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Courtesy Officer
Allnonesecurity
Atlanta, GA
06.2021 - 10.2024
- Monitored premises to ensure safety and compliance with regulations.
- Responded promptly to incidents, maintaining effective communication with law enforcement and emergency services.
- Conducted regular patrols, identifying and addressing security vulnerabilities proactively.
- Assisted in developing security protocols, enhancing overall safety measures for residents.
- Provided exceptional customer service, fostering positive relationships with residents and visitors.
- Trained new staff on security procedures and emergency response protocols, ensuring team efficiency.
- Led initiatives to improve incident reporting processes, streamlining communication between departments.
- Collaborated with management to implement crime prevention strategies, reducing incidents within community areas.
Customer Service Agent
Maximus Global Services
Atlanta, GA
01.2019 - 05.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and systems.
- Managed high call volumes while maintaining quality service standards.
- Identified process inefficiencies and suggested improvements to enhance workflow.
- Collaborated with team members to meet departmental goals and improve response times.
- Provided feedback to management on customer trends and service challenges.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Produce Clerk
Publix Supermarkets Store
Atlanta, GA
01.2015 - 12.2018
- Ensured freshness and quality of produce through daily inspections and inventory management.
- Assisted customers with product selection, providing knowledgeable service to enhance shopping experience.
- Operated and maintained equipment for fruit and vegetable processing to maximize efficiency.
- Trained new staff on proper stocking procedures and safety protocols to maintain store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
Education
High School - undefined
Carver Early College
Atlanta, GASkills
- Customer satisfaction
- Surveillance
- Hyper vigilance monitoring
- Camera/surveillance monitoring
- Excellent multi-tasker
- Supervision
- Business operations
- Microsoft applications proficiency
- Territory Sales Experience
- Store opening and closing
- Product promotions
- Customer needs assessment
- Excellent time management
- Cash handling accuracy
- Retail sales
- Team Leadership
- Flexible schedule
- Creative problem solving
- Team management
- Domestic and International Experience
- Customer service
- Sales expertise
Certification
Salesforce
Additional Information
I am highly enthusiast. Fast worker consistent and efficient every single day!
Timeline
Unarmed Security Guard
Allied Universal Security Services
07.2024 - 12.2025
Courtesy Officer
Allnonesecurity
06.2021 - 10.2024
Customer Service Agent
Maximus Global Services
01.2019 - 05.2021
Produce Clerk
Publix Supermarkets Store
01.2015 - 12.2018
High School - undefined
Carver Early College